Session Replay for Web and Mobile User Journeys

What Session Replay helps you solve

Turn “the page stopped working” into a reproducible investigation

Screenshots and verbal reports rarely preserve the sequence that caused a failure. Session Replay shows the actions immediately before and after it, while correlated errors, requests, traces, and logs help teams distinguish a confusing interaction from frontend, API, or downstream failure.

01Journey reproductionReplay clicks, gestures, navigation, and the path around an error.
02Technical correlationConnect frontend errors and requests to APM traces and logs.
03Experience analysisFind friction, stalled steps, misclicks, and conversion drop-off.
04Privacy controlsApply sampling, masking, and collection-scope policies.

A user says “nothing happened.” Replay the exact path

Recreate clicks, gestures, navigation, form interactions, and the events around a failure. Product, support, and engineering teams can see where the journey stalled and filter by device, version, page, user, or environment.

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A user says “nothing happened.” Replay the exact path

Continue from the replay into the error, request, trace, and logs

Treat the replay as investigation context rather than an isolated recording. Connect the affected session to RUM performance, frontend errors, resource requests, APM traces, and logs to determine whether ownership belongs to the interface, API, or downstream service.

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Explain why users abandon a journey instead of only watching recordings

Compare replays with user actions, business events, and RUM performance. Identify dead clicks, stalled forms, slow pages, unclear feedback, and other friction that can affect completion and conversion.

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Explain why users abandon a journey instead of only watching recordings

Preserve diagnostic value while controlling sensitive data

Use sampling, input masking, element hiding, and collection-scope controls according to the application’s privacy policy. Teams can retain useful interaction evidence without treating every field or session as appropriate to record.

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Frequently asked questions

What is Session Replay?

Session Replay recreates a user’s interaction with a web or mobile application, including clicks, gestures, navigation, requests, and errors. It adds qualitative journey context to RUM performance and behavior data.

Which problems can Session Replay help investigate?

It is useful for stalled pages, unresponsive controls, failed forms, frontend errors, resource failures, app crashes, confusing flows, and conversion drop-off where the sequence of user actions matters.

How does Session Replay work with RUM and APM?

RUM supplies session, performance, action, and error context. When propagation and tagging are configured, an affected request can continue into its APM trace, logs, and dependencies.

How should teams protect privacy in Session Replay?

Use explicit sampling, input masking, element-hiding, access, and retention policies. The appropriate settings depend on the application, data classification, jurisdiction, and internal privacy requirements.

Reproduce the user journey behind a slow or failed interaction

Turn “the page stopped working” into a reproducible investigation

What is Session Replay?

Which problems can Session Replay help investigate?

How does Session Replay work with RUM and APM?

How should teams protect privacy in Session Replay?