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Service value

Business Services

Meets diverse business scenarios, enabling every business observation requirement to be implemented.

Medium- and long-term planning

Helping enterprises plan observation schemes from a medium- to long-term perspective, ensuring reliability, scalability, and maintainability.

Optimize product usage

This makes product use, installation, upgrades, and troubleshooting more efficient.

Service plans

Project	The lord possesses the cloud tablet		Privatized deployment of paid versions
Service level	Standard edition	Advanced edition	Standard edition	Advanced edition
Service content	Pre-sales consultation, after-sales issue answering and handling; Free upgrades based on product iteration frequency	Pre-sales consultation, after-sales issue answering and handling; Free upgrades based on product iteration frequency	Pre-sales consultation, after-sales issue answering and handling; Service upgrades are updated once every quarter (3 months).	Pre-sales consultation, after-sales issue answering and handling; Service upgrades are updated once every quarter (3 months).
Service methods	IM Online Consultation: Exclusive customer base Work order support 400 calls	IM Online Consultation: Exclusive customer base Dedicated Service Manager Work order support 400 calls Regularly hold technical exchanges, introduce new features, and share best practices	IM Online Consultation: Exclusive customer base Work order support 400 calls	IM Online Consultation: Exclusive customer base Dedicated Service Manager Work order support 400 calls Regularly hold technical exchanges, introduce new features, and share best practices
Service hours	5 x 8 （9:00 ~ 18:00）	7 x 12 （9:00 ~ 21:00）	5 x 8 （9:00 ~ 18:00）	7 x 12 （9:00 ~ 21:00）
Response time	1. The service is completely unavailable, with a response time of < 2 hours 2. Downgraded service (partial faults, users can access some but not all service functions): Response time < 4 hours 3. General issues (non-critical technical issues, product usage methods, or functional requests, etc.): Response time < 12 hours	1. The service is completely unavailable, with a response time of < 30 minutes 2. Degrade service (partial failure, users can access some but not all service functions): Response time < 2 hours 3. General issues (non-critical technical issues, product usage methods, or functional requests): response time < 4 hours	1. The service is completely unavailable, with a response time of < 2 hours 2. Downgraded service (partial faults, users can access some but not all service functions): Response time < 4 hours 3. General issues (non-critical technical issues, product usage methods, or functional requests, etc.): Response time < 12 hours	1. The service is completely unavailable, with a response time of < 30 minutes 2. Degrade service (partial failure, users can access some but not all service functions): Response time < 2 hours 3. General issues (non-critical technical issues, product usage methods, or functional requests): response time < 4 hours
Help and documentation	Completely open	Completely open	Completely open	Completely open
Pricing	Included in the product cost	Minimum order of three months, at 7% of the monthly SaaS price (starting price 600 RMB/month)	License Method: First year of service provided, with 15% of the contract amount for subsequent years Subscription Methods: Included in the product cost	License Method: Payments are made at 22% of the contract amount annually Subscription Methods: Payments are made at 7% of the contract amount annually