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Automotive Observability
Targeting automakers' digital platforms, connected car services, apps, mini-programs, production systems, and dealer systems, it unifies monitoring applications, cloud resources, logs, links, and user experience, helping automotive teams reduce troubleshooting costs and ensure stable service for owners.
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Automotive industry customer trust Guance
Covering Internet of Vehicles, mobile applications, production systems, dealer systems, and internal enterprise platforms.
Reduce system monitoring costs
User-side performance experience improved
Shorten project delivery times
Guance provides end-to-end observability, connecting user experience, service chains, and production system data, quickly pinpointing root causes, and making every failure explainable, reviewable, and closed-loop.
On-site symptomsUsers reported login spinning, remote unlocking/air conditioning control failures, but the interface, gateway, and app teams each had their own tools.
Key signalsApp RUM, session replay, API Gateway logs, Java Trace, Redis/MySQL metrics, Kubernetes Pod events.
Handling the actionIdentify specific versions, regions, interfaces, services, or dependencies to reduce repeated blame-shifting between front-end and back-end suppliers and suppliers.
On-site symptomsAfter the new version launched, some models or regions experienced slow updates in vehicle condition, failed upgrades, and increased after-sales work orders.
Key signalsVersion number, vehicle model, region, device status, interface time, error code, Kafka consumption delay, service error rate, cloud resource status.
Handling the actionDetermine whether it's a version issue, link congestion, consumption backlog, or abnormal backend dependencies, and support grayscale rollback, capacity expansion, or interface repair.
On-site symptomsOccasional timeouts in production, warehousing, ordering, or distributor systems affect production, delivery, and after-sales processes.
Key signalsApplication logs, host/container metrics, middleware status, interface links, slow SQL, alarm events, cloud vendor resource data.
Handling the actionEnable IT, factory systems, operations, and suppliers to coordinate based on a unified timeline, clarifying responsibility boundaries and recovery actions.
Common systems and technology stacks at customer sites
Login, car control, reservation, mall, membership, after-sales service.
API Gateway, Java/Spring Cloud, service interface.
Kubernetes、Kafka、Redis、MySQL、Nginx。
MES, WMS, ERP, distributor systems, supplier interfaces.
Guance link the inspection chain together
See real users, regions, versions, and page/interface experiences from RUM
Tracing traces to gateways, services, databases, middleware, and third-party dependencies
Verify root cause scope by combining logs, metrics, events, cloud resources, and alerts
Accumulate evidence into incidents and collaboration processes, handing it over to R&D, operations and maintenance, or suppliers for handling
What is observable in the automotive industry?
Automakers' digital systems cover the vehicle owner, connected vehicle platforms, production systems, dealer systems, and cloud resources, with issues often crossing teams, suppliers, and technology stacks. Guance to integrate user experience, link tracking, logging, infrastructure, and permission collaboration on a single platform, enabling automakers to more quickly identify issues that impact car owner services.
Analyze access paths to apps, mini-programs, car control, appointments, malls, and more.
Trace interfaces, services, databases, cloud resources, and third-party dependencies.
Supporting R&D, operations and maintenance, and vendor collaboration with permissions, events, and snapshots.
How the automotive industry uses Guance unified digital system monitoring
Integrate decentralized monitoring tools to gain a clear view of the entire Internet of Vehicles and enterprise systems
Automakers often run production, sales, owner services, mobile applications, data platforms, and internal systems simultaneously. Guance centrally analyze metrics, logs, links, user access, and cloud resources, reducing troubleshooting costs caused by switching between multiple tools like SkyWalking, Prometheus, and ELK.
From the owner's app experience to backend interface and infrastructure bottlenecks
Through RUM, session replay, APM, and log association, the team can see the real experiences of car owners in login, vehicle control, service reservations, the mall, or membership scenarios, and continue to track down slow interfaces, errors, or dependency anomalies.
Support multi-team troubleshooting with permissions, events, and collaboration capabilities
Automotive digital systems involve R&D, operations and maintenance, suppliers, and business departments. Guance enables different teams to share evidence and processing progress within secure boundaries through data permissions, anomaly tracking, incident hubs, and collaborative sharing.
Frequently asked questions
Suitable for scenarios such as car owner apps, connected vehicle platforms, production systems, dealer systems, membership malls, internal enterprise systems, cloud resources, and infrastructure.
Through RUM, session replay, APM, and log association, teams can locate page lag, interface timeouts, login failures, and critical function anomalies from the owner's real access path.
Yes, you can. Guance supports multiple technology stacks and open-source ecosystem integrations, helping teams establish a unified analytics entry point while preserving existing data sources.
Let Guance match your car system with troubleshooting processes
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