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The RUM Real User Experience Monitoring solution doesn't just answer "Is the page slow?" but rather how network, frontend resources, interfaces, device environment, access paths, and business conversion all together affect the experience. Guance link real access experience data from Web, Apps, and mini-programs with backend links, logs, and infrastructure, helping teams know where the impact is and what to look for next.
Real access experiences are not visible:Synthetic monitoring can only verify a small number of paths and cannot cover differences in devices, browsers, networks, regions, and paths during real access.
Front-end issues are hard to locate to back-end:Slow pages, white screens, interface failures, and abnormal resource loading often span frontends, gateways, services, and databases, making it difficult for single-point tools to explain the entire chain.
User feedback lacks evidence:When users say "stuck" or "can't click," the team lacks session paths, error stacks, and performance metrics to reproduce the scene.
Experience issues impact conversion:Slow loads, crashes, errors, and critical process interruptions directly affect registration, ordering, payment, and retention.
Real User Experience Monitoring:Collect experience data such as page loading, resource consumption, interface requests, errors, geographic location, device, and browser.
Session Playback and Path Analysis:Reconstructing user access paths and key interaction processes helps teams understand the real context before and after the issue.
Front-end and back-end connection troubleshooting:Jump from front-end errors or slow requests to back-end Trace, Log, and Service Topology, quickly determining whether the bottleneck is on the user, network, or server side.
Experience metrics and business goals are linked:Establish monitoring and alerts around conversions, retention, payments, and key pages to ensure clear business goals for experience optimization.
- By observing access experience data in real time, it defines a personalized business dashboard within scenarios, analyzing page performance, access paths, and experience quality from multiple dimensions
- Supports adding custom data fields for critical access events, enhancing business analytics capabilities and providing deeper experience insights
- Supports forwarding experience data to external data warehouses, providing a data foundation for business analysis
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Authentic access to experience data can help teams across the organization make informed decisions, but data silos in traditional tools can make it difficult to identify the true causes behind experience issues. Guance provides a unified data platform and intuitive visual dashboards, allowing front-end, back-end, product, and business teams to share the same set of user experience data. Access history is restored through session replay, eliminating reliance on user screenshots, promoting collaboration, and improving issue response speed.
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Front-end errors and high latency often directly affect user retention, conversion rates, and even revenue performance. Guance By integrating Application Performance Monitoring (APM) and RUM Real User Experience Monitoring, it achieves a bidirectional link between frontend access sessions, automated testing, and backend call chains, helping teams have complete context during troubleshooting and quickly identify specific links causing user experience decline.
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Real-time business intelligence
Bring business metrics, system status, and user experience together in a single real-time view.
Log management and analytics
Centralized retrieval, parsing, and correlation of multi-source logs to pinpoint the root causes of anomalies.
New retail is observable
Linking stores, online transactions, memberships, and backend services to ensure the transaction experience.
You can see real access data such as page loading, resource requests, interface time, JS errors, crashes, devices, regions, browsers, user paths, and session playback.
Guance associate front-end requests with back-end traces, logs, and service context, allowing teams to dive down from the slow page to specific interfaces, services, and error logs.
It can combine desensitization, sampling, and access control to retain only the interaction evidence needed for troubleshooting, reducing exposure of sensitive fields.
Let Guance match your RUM real user experience monitoring solution implementation path
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