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Software Observability
Targeting SaaS, enterprise software, call centers, collaborative office, and business systems teams, it provides unified monitoring of application performance, logs, links, user experience, and business metrics, helping R&D, operations, and product teams improve delivery quality, positioning efficiency, and operational decision-making capabilities.
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Trusted Guance by software industry customers
End-to-end observable needs covering R&D, operations and maintenance, product, and customer support teams.
Improved troubleshooting efficiency
Improved team collaboration efficiency
Operating costs decreased
What is observable in the software industry?
Software teams often face release anomalies, slow interfaces, fragmented logs, degraded user experience, and fluctuations in business conversion. Guance link APM, logs, RUM, session replays, metrics, and business events, allowing teams to track from user issues all the way to service, interface, and code hotspots.
Observe error rates, slow requests, traces, and log changes before and after release.
Correlate page performance, session paths, interface errors, and user feedback.
Put business events and system metrics into one actionable view.
How the software industry uses Guance to improve delivery and operational efficiency
Integrate open-source and self-developed monitoring data to establish a unified troubleshooting entry point
Software teams often use ELK, Prometheus, APM, and self-developed scripts simultaneously. Guance unify the association of logs, metrics, links, infrastructure, and business data, reducing switching between multiple tools and inconsistent data calibers.
From user experience to backend services, targeting the issue of impact on conversion
Through RUM, session replay, APM, logs, and business events, teams can analyze slow pages, interface errors, process bottlenecks, and user churn, pinpointing issues to specific services, interfaces, or code hotspots.
Put key business metrics and system metrics in the same operational view
Software companies not only need to check whether the system is stable, but also whether key business actions such as registration, login, order placement, work orders, and calls are affected. Guance can link technical metrics with business metrics using dashboards, alerts, and events.
Frequently asked questions
It helps teams identify issues such as slow interfaces, increased error rates, release anomalies, fragmented logs, degraded user experience, and business conversion issues.
Yes, you can. Guance supports access to multiple data sources and technology stacks, allowing teams to gradually aggregate existing monitoring data into a unified analytical perspective.
Teams can correlate RUM, session replays, business events, logs, and application performance data to observe how user paths, key process conversions, and experience issues impact business outcomes.
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