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Price Overview
The public cloud version of Guance adheres to the principle of pay-as-you-go. Pricing is calculated based on multiple dimensions, including the number of timeseries, the amount of log data, the volume of data forwarding, the frequency of task scheduling, the number of user visits (PVs), the quantity of application performance Traces, the number of synthetic tests, and the count of SMS messages sent. Additionally, there is a trial version available for you to experience system observability.
Infrastructure
Gradient Billing ▼
Collects metric data from various devices or technology stacks in the cloud and on-premises, allowing for unified viewing and analysis to quickly pinpoint issues.
$0.09
1k
/ day
Logs
Gradient Billing ▼
Includes log, security check, and abnormal event data. Multi-dimensional log data provides full-stack traceability, enabling quick identification of related information that generates logs and in-depth mining of data value.
$0.15
1 million
/ day
Network Monitoring
Collect network data through eBPF to help understand the network operation status of business systems, and quickly analyze, track and locate faults
$0.29
Each reported network data host
/ day
APM / LLM
Gradient Billing ▼
Trace the details of application calls across the entire chain to accurately analyze application bottlenecks.
$0.29
1 million Trace / day
$0.03
10k Profile / day
Synthetic Tests
Realize the visualization of synthetic tests data
$0.143
10k API dails
/ day
RUM
Gradient Billing ▼
Completely track user behavior paths, accurately locate performance bottlenecks and errors
$0.10
10k PV
/ day
Session replay
Capture clicks, mouse movements, page scrolling, etc. deeply understand user's operation experience
$0.35
1 k Session
/ day
Triggers
Support multiple task methods such as anomaly detection and index generation to quickly build a visualization system
$0.14
10 k
/ day
Report
Export the dashboard as a picture report automatically and send it to relevant personnel in the form of email
$0.14
Each time
/ day
Sensitive Data Scanner
In order to avoid information leakage and cause security risks, Sensitive Data Scanning realizes custom information shielding by creating desensitization rules for data
$0.014
1 GB
/ day
Data Forward
Forward important data to external storage or message queue through rules
$0.23
1 GB / day / External
$0.09
1 GB / day / Internal
Central Pipeline
By defining parsing rules, various types of data are split and transformed into structured formats to meet data management needs.
$0.014
1 GB
/ day
SIEM
Use Security Event Management (SIEM) to analyze operational and security logs in real time, quickly identify abnormal behavior and detect threats.
$0.04
1 GB
/ day
IVR
Support voice notification of abnormal events to help quickly receive fault information
$0.09
Each time
/ day
Error
Count the number of new Issue data pieces added every day, including the Issue data generated by the error center.
$0.15
1 k
/ day
Infrastructure
Gradient Billing ▼
Collects metric data from various devices or technology stacks in the cloud and on-premises, allowing for unified viewing and analysis to quickly pinpoint issues.
$0.23
1k
/ day
Logs
Gradient Billing ▼
Includes log, security check, and abnormal event data. Multi-dimensional log data provides full-stack traceability, enabling quick identification of related information that generates logs and in-depth mining of data value.
$0.30
1 million
/ day
Network Monitoring
Collect network data through eBPF to help understand the network operation status of business systems, and quickly analyze, track and locate faults
$0.60
Each reported network data host
/ day
APM / LLM
Gradient Billing ▼
Trace the details of application calls across the entire chain to accurately analyze application bottlenecks.
$0.90
1 million Trace / day
$0.06
10k Profile / day
Synthetic Tests
Realize the visualization of synthetic tests data
$1.43
10k API dails
/ day
RUM
Gradient Billing ▼
Completely track user behavior paths, accurately locate performance bottlenecks and errors
$0.29
10k PV
/ day
Session replay
Capture clicks, mouse movements, page scrolling, etc. deeply understand user's operation experience
$0.35
1 k Session
/ day
Triggers
Support multiple task methods such as anomaly detection and index generation to quickly build a visualization system
$0.3
10 k
/ day
Report
Export the dashboard as a picture report automatically and send it to relevant personnel in the form of email
$0.28
Each time
/ day
Sensitive Data Scanner
In order to avoid information leakage and cause security risks, Sensitive Data Scanning realizes custom information shielding by creating desensitization rules for data
$0.028
1 GB
/ day
Data Forward
Forward important data to external storage or message queue through rules
$0.46
1 GB / day / External
$0.17
1 GB / day / Internal
Central Pipeline
By defining parsing rules, various types of data are split and transformed into structured formats to meet data management needs.
$0.028
1 GB
/ day
SIEM
Use Security Event Management (SIEM) to analyze operational and security logs in real time, quickly identify abnormal behavior and detect threats.
$0.09
1 GB
/ day
Error
Count the number of new Issue data pieces added every day, including the Issue data generated by the error center.
$0.43
1 k
/ day
The above prices are for the minimum data retention policy, and there are gradient prices for some billing items when adjusting the policy.Learn more
Choose the Right Service Plan for Your Team
Service Level
Standard
Enterprise
Services Included
Pre-sales consultation, after-sales issue resolution and support
Pre-sales consultation, after-sales issue resolution and support
Service Methods
IM online consultation: dedicated customer group
Ticket support
400 hotlineIM online consultation: dedicated customer group
Dedicated service manager
Ticket support
400 hotline
Periodic technical exchanges, new feature introductions, and best practice sharingService Hours
5 x 8 hours (9:00–18:00)
7 x 24 hours
Response Times
1. Complete service outage: ＜ 1 hours
2. Degraded service (partial outage, user can access some but not all functionalities): ＜ 4 hours
3. General issues (non-critical technical questions, usage instructions, feature requests, etc.): ＜ 12 hours1. Complete service outage: ＜ 30 minutes
2. Degraded service: ＜ 1 hours
3. General issues: ＜ 2 hoursDocument
Fully available
Fully available
Pricing
Included in product cost
8% of monthly fee (minimum 3-month subscription, starting at 600 RMB/month)
Consulting and Implementation Services
Service Details
1. Observability Project Planning and Implementation:
Conduct a comprehensive assessment of the current state of observability and set future goals. Design a detailed observability solution covering multiple dimensions, including technical architecture planning, data collection strategies, infrastructure monitoring, application monitoring, business monitoring, and the creation of monitoring dashboards and alerting strategies.
2. Professional Consulting and Issue Resolution:Provide technical consultation and problem resolution services, including issue identification, root cause analysis, solution proposal, issue closure, and review. Offer professional support for customer inquiries, business outages, and user feedback, ensuring end-to-end problem resolution.
3. Custom Monitoring Dashboards and Alerting Services:Assist clients in building non-standardized monitoring dashboards and custom alert rules, while helping to establish business SLOs. Develop tailored alert notification capabilities based on specific business needs.
4. Professional Training and Guidance Services:Deliver training on the fundamentals of observability, business availability assessment, SLA management, and observability-based development, operations, and testing practices. Provide hands-on guidance to enhance practical skills.
Pricing
Consulting Expert：$900 / day
Implementation Expert：$500 / day
Additional Services
Observability System Architecture Design
Data Observability Command Dashboard
Professional Internet Operation Services
Additional Services
On-Premise
Gain access to the Guance platform’s on-premises installation package and license through subscription or license purchase, allowing you to create your exclusive version of Guance. During the service period, Guance provides continuous upgrade packages and online support to ensure your platform stays updated with the latest version.
Identical Online Functionality
Enjoy a 100% consistent feature experience, regardless of your chosen deployment method.
Comprehensive Installation and Deployment Services
Highly compatible to meet diverse client needs across varying technical environments.
Annual Billing Based on Integrated DataKit
Flexible billing model to help you effectively budget and control costs.