Session replay – review of the access process and frontend experience checks

What problems are resolved by session replays

Restore "users say it's not good" into real, verifiable operational scenarios

When user feedback pages freeze, buttons don't respond, submissions fail, or the app crashes, it's hard to reproduce it with screenshots and verbal descriptions alone. Session replay records user operation paths and links them to errors, network requests, traces, and logs, allowing the team to directly see what users did before and after the issue and what the system returned.

01On-site reproductionRestores clicks, swipes, page switches, and the paths before and after exceptions
02Contextual associationCorrelating front-end errors, network requests, APM traces, and logs
03Experience analysisIdentify user lag, delays, churn, and conversion blockages
04Privacy controlSupports masking sensitive inputs and controlling sampling range

When a user says "I can't do it," they first replay the real path with a conversation

Session replay can restore the user's clicks, swipes, page jumps, form interactions, and the operation path before and after exceptions. R&D, product, and customer service no longer rely on user descriptions to guess questions; they can directly see where the user is stuck and continue locating based on frontend errors, network requests, and device environments.

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When a user says "I can't do it," they first replay the real path with a conversation

Continuing from replay to frontend errors, network requests, traces, and logs

Session replay is not isolated recording. Guance can link access sessions with RUM performance metrics, frontend errors, resource requests, APM traces, and log context, helping developers determine whether issues come from page interactions, interface timeouts, backend exceptions, or dependencies.

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It's not just about watching videos; you also need to explain why users are lost and converted are hindered

Session replay can be combined with user behavior analysis, RUM performance metrics, and business events to help teams identify experience issues such as page delays, form freezes, slow loading, and unclear error messages. Product and operations can use this evidence for page redesign, process optimization, and conversion analysis.

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It's not just about watching videos; you also need to explain why users are lost and converted are hindered

To reproduce the issue, user privacy and sensitive input must also be protected

Session replay supports sampling, masking sensitive inputs, hiding specified elements, and controlling the collection scope. Teams can reproduce issues while protecting sensitive data such as passwords, phone numbers, ID numbers, and payment information, balancing user experience analysis with data compliance requirements.

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Frequently asked questions

What is Session Replay?

Session replay is used to record and reconstruct user actions on web pages or mobile apps, including clicks, swipes, page jumps, requests, and errors, helping teams reproduce user experience issues.

What issues are suitable for troubleshooting session replays?

It is suitable for troubleshooting issues such as page freezes, unresponsive buttons, failed form submissions, frontend errors, resource loading failures, app crashes, user flow churn, and blocked conversions.

How can session replay be linked with RUM and APM?

Guance session replay can be linked with RUM performance data, frontend errors, network requests, APM traces, and logs, helping teams trace the root cause of frontend and backend issues from the user's operational site.

How to protect privacy during session replay?

Guance supports sampling control, sensitive input masking, specified element hiding, and collection scope control, helping teams analyze user experience issues under compliance conditions.

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