Incident Management
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AI
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Dedicated compute keeps concurrent queries stable and complex analysis fast.
Learn moreGame teams use Guance to investigate player and service impact
Connect supported client, service, log, infrastructure, and regional evidence for live operations.
Segment impact by version, region, network, and journey
Trace service errors and latency with related logs
Prepare evidence for launch and event peaks
What gaming observability should answer
A useful gaming workflow links supported client and Web experience with service traces, structured logs, infrastructure, releases, and regional availability checks. Business outcomes such as retention or revenue require separate product and transaction analysis.
Inspect supported startup, error, network, screen, request, and journey evidence.
Follow login, matchmaking, room, inventory, and payment APIs through configured dependencies.
Compare availability and performance by region, provider, version, and deployment context.
Build a player-to-service investigation workflow
Start with the affected player journey and release context
Segment supported RUM data by app or Web version, geography, network, device, screen, action, and request. Use Session Replay only where supported and governed, then compare changes with release and service evidence.
Investigate high-volume logs and slow service paths together
Structure relevant game-service logs, preserve service and trace identifiers, and compare errors or latency with dependencies and runtime pressure. Retention, indexing, sampling, and cost controls remain workload-specific.
Test regional availability before and during critical events
Use configured API or browser checks alongside real-user, infrastructure, cloud, and network evidence to distinguish a regional access issue from a service, release, or dependency failure.
Frequently asked questions
Choose signals around the journeys and services you operate, such as login success, request latency, errors, matchmaking, payment APIs, client failures, infrastructure pressure, and regional availability.
Compare supported client experience with network, gateway, service trace, log, dependency, and infrastructure evidence on one time range. The available path depends on instrumentation and platform support.
Not by itself. Observability can show technical experience and service impact; retention, purchase, and revenue conclusions require governed product analytics and transaction data.
