Incident Management
Platform
AI
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Dedicated compute keeps concurrent queries stable and complex analysis fast.
Learn moreManufacturing teams use Guance across production-related IT systems
Connect business applications, edge services, infrastructure, and team workflows without crossing safety-control boundaries.
Scope incidents across sites, systems, and dependencies
Share dashboards with explicit access boundaries
Connect alerts, ownership, response, and recovery checks
What manufacturing observability should answer
Manufacturing observability connects telemetry from supported production-related applications and IT systems. It does not replace PLC, SCADA, MES, ERP, quality, or safety control; those systems remain authoritative for operation and control.
Observe supported MES, ERP, WMS, device-platform, edge, and business-application dependencies.
Organise telemetry by plant, line, service, environment, gateway, resource, and responsible team.
Apply access, alert ownership, maintenance muting, incident records, and recovery validation.
Build a governed manufacturing investigation path
Connect production-related applications with their IT dependencies
Collect supported metrics, logs, traces, host, container, cloud, network, and edge telemetry through documented paths. Use stable site, system, service, environment, and owner tags so teams can narrow the affected boundary.
Give plants and central teams a shared view with controlled access
Build dashboards and investigations around the roles that need them. Workspace, role, data-access, masking, and sharing rules should reflect site, department, supplier, and data sensitivity boundaries.
Turn actionable conditions into owned incident workflows
Define monitors for meaningful service or workflow impact, mute expected maintenance, route alerts by severity and owner, and verify recovery with the same signals. Safety and process-control actions remain in authorised systems and procedures.
Frequently asked questions
Coverage depends on supported data paths. Typical evaluation scope includes MES, ERP, WMS, device platforms, edge applications, hosts, containers, networks, databases, cloud resources, and enterprise applications.
No. Guance analyses configured observability data. PLC, SCADA, DCS, MES, quality, and safety systems remain authoritative for control and governed operational decisions.
Define stable site and ownership tags, then apply workspace, role, data-access, masking, and sharing controls according to organisational and supplier boundaries.
