RUM / Digital Experience Monitoring

RUM Real User Experience Monitoring Solution

Record real access experience, page performance, frontend errors, interface requests, and session paths to help teams identify experience issues, link backend links, and optimize conversions from the user's perspective.

Solution Overview

The RUM Real User Experience Monitoring solution doesn't just answer "Is the page slow?" but rather how network, frontend resources, interfaces, device environment, access paths, and business conversion all together affect the experience. Guance link real access experience data from Web, Apps, and mini-programs with backend links, logs, and infrastructure, helping teams know where the impact is and what to look for next.

Scene challenge

Real access experiences are not visible:Synthetic monitoring can only verify a small number of paths and cannot cover differences in devices, browsers, networks, regions, and paths during real access.

Front-end issues are hard to locate to back-end:Slow pages, white screens, interface failures, and abnormal resource loading often span frontends, gateways, services, and databases, making it difficult for single-point tools to explain the entire chain.

User feedback lacks evidence:When users say "stuck" or "can't click," the team lacks session paths, error stacks, and performance metrics to reproduce the scene.

Experience issues impact conversion:Slow loads, crashes, errors, and critical process interruptions directly affect registration, ordering, payment, and retention.

Guance plan

Real User Experience Monitoring:Collect experience data such as page loading, resource consumption, interface requests, errors, geographic location, device, and browser.

Session Playback and Path Analysis:Reconstructing user access paths and key interaction processes helps teams understand the real context before and after the issue.

Front-end and back-end connection troubleshooting:Jump from front-end errors or slow requests to back-end Trace, Log, and Service Topology, quickly determining whether the bottleneck is on the user, network, or server side.

Experience metrics and business goals are linked:Establish monitoring and alerts around conversions, retention, payments, and key pages to ensure clear business goals for experience optimization.

Highlights of the solution

Use digital experience monitoring to see real access quality

- By observing access experience data in real time, it defines a personalized business dashboard within scenarios, analyzing page performance, access paths, and experience quality from multiple dimensions

- Supports adding custom data fields for critical access events, enhancing business analytics capabilities and providing deeper experience insights

- Supports forwarding experience data to external data warehouses, providing a data foundation for business analysis

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Use digital experience monitoring to see real access quality

Associate RUM, APM, logs, and session playback

Authentic access to experience data can help teams across the organization make informed decisions, but data silos in traditional tools can make it difficult to identify the true causes behind experience issues. Guance provides a unified data platform and intuitive visual dashboards, allowing front-end, back-end, product, and business teams to share the same set of user experience data. Access history is restored through session replay, eliminating reliance on user screenshots, promoting collaboration, and improving issue response speed.

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Associate RUM, APM, logs, and session playback

Align experience metrics with business paths

Front-end errors and high latency often directly affect user retention, conversion rates, and even revenue performance. Guance By integrating Application Performance Monitoring (APM) and RUM Real User Experience Monitoring, it achieves a bidirectional link between frontend access sessions, automated testing, and backend call chains, helping teams have complete context during troubleshooting and quickly identify specific links causing user experience decline.

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Align experience metrics with business paths

More content

API 可用性检查与检测

用 HTTP、TCP、DNS、SSL 等拨测从外部验证网站与接口可达性。

Real-time business intelligence

Bring business metrics, system status, and user experience together in a single real-time view.

Log management and analytics

Centralized retrieval, parsing, and correlation of multi-source logs to pinpoint the root causes of anomalies.

Frequently asked questions

What data can RUM user experience monitoring provide?

You can see real access data such as page loading, resource requests, interface time, JS errors, crashes, devices, regions, browsers, user paths, and session playback.

How to locate user lag to backend interface issues?

Guance associate front-end requests with back-end traces, logs, and service context, allowing teams to dive down from the slow page to specific interfaces, services, and error logs.

How can session playback balance privacy and troubleshooting efficiency?

It can combine desensitization, sampling, and access control to retain only the interaction evidence needed for troubleshooting, reducing exposure of sensitive fields.

Let Guance match your RUM real user experience monitoring solution implementation path

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Next steps

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