Flexible pricing for every stage

Choose the Guance plan that matches your workload, team, and data-retention requirements.

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Free Plan Commercial Plan Enterprise Plan

If you are evaluating Guance for your team, start with the observability platform overview or review the unified observability solution before selecting a plan.

Free Plan

The Free Plan gives individual developers and small teams the core observability capabilities they need to start monitoring without an upfront platform fee.

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Free Plan allowances

The Free Plan includes Guance core capabilities with the daily usage allowances shown below.

Infrastructure Monitoring

Monitor hosts, containers, Kubernetes, and other infrastructure for up to 10 hosts.

10,000 metric series / day

Log Management & Analytics

Search and correlate business logs to investigate anomalies and incidents.

10 million log records / day

APM & LLM Observability

Trace services end to end and identify latency, errors, and application performance bottlenecks.

20,000 Traces / day

Real User Monitoring (RUM)

Analyze user journeys, page performance, and session paths across web and mobile experiences.

5,000 PV / day

Session Replay

Reproduce user journeys with privacy controls and correlate them with frontend errors and requests.

2,000 Sessions / day

Synthetic Monitoring

Test websites, APIs, DNS, and network availability from global locations.

200,000 tests / day

Monitoring & Alerting

Create monitors and route actionable alerts through multiple notification channels.

10 monitors

Data Retention

Retain and query data for recent investigations and troubleshooting.

7-day rolling retention

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  • Free Plan applications are reviewed before activation to ensure a reliable service experience.
  • The Free Plan uses a dedicated site. Free Plan data cannot be migrated into a Commercial Plan workspace.
  • Guance reserves the right to interpret the terms of the Free Plan.

Commercial Plan

The Commercial Plan uses pay-as-you-go pricing. Charges are calculated from actual usage across infrastructure metrics, logs, data forwarding, Triggers, RUM page views, APM traces, Synthetic Tests, and notification services.

Infrastructure Metrics

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days
180 days
360 days

Metrics from hosts, containers, Kubernetes, and cloud resources. Usage is measured by unique metric-and-tag combinations.

￥0.6

Per 1,000 metric series / day

Logs

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days

Logs, events, security checks, and synthetic test data, billed by daily record volume.

￥1

Per 1 million records / day

Long-term Log Storage

Data retention ▼
90 days
120 days
180 days
360 days

Long-term log retention for historical investigation, audit analysis, and post-incident review.

￥0.007

Per GB / day

Network

Network data reported by hosts for service connectivity, traffic, and performance analysis.

￥2

Per host reporting network data / day

APM & Profiling

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days

Application traces and Profiles for service dependency, latency, error, and code-level performance analysis.

￥2

Per 1 million Traces / day

￥0.2

Per 10,000 Profiles / day

Synthetic Tests

API tests executed by Synthetic Monitoring to verify service availability and response performance.

￥1

Per 10,000 API tests / day

RUM PV

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days

Page views from real user sessions, including related Resource, Long Task, Error, and Action data.

￥0.7

Per 10,000 PV / day

Session Replay

Sessions that generate replay data, identified by session_id with has_replay set to true.

￥2.5

Per 1,000 Sessions / day

Triggers

Executions generated by anomaly detection, metric generation, and other automated tasks.

￥1

Per 10,000 triggers / day

Scheduled Reports

Scheduled dashboard reports generated and sent from the workspace each day.

￥1

Per report / day

Sensitive Data Scan Volume

Original traffic scanned by sensitive-data rules, billed for each field processed by a masking rule.

￥0.1

Per GB / day

Data Forwarding

Traffic forwarded to external archives, billed separately for public and private network transfer.

￥1.6

Per GB / day / public network

￥0.6

Per GB / day / private network

Central Pipeline

Raw data traffic processed by Central Pipeline parsing and transformation rules.

￥0.05

Per GB / day

Security Check Scan Volume

Operations and security log traffic scanned for abnormal behavior and threat detection.

￥0.3

Per GB / day

Error Count

New error records associated and reported to the Error Tracking center each day.

￥0.14

Per 1,000 errors / day

Phone Notifications

Voice calls sent for alert and incident notifications.

￥0.6

Per call / day

SMS

SMS messages sent for alert and incident notifications.

￥1

Per 10 messages / day

Infrastructure Metrics

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days
180 days
360 days

Metrics from hosts, containers, Kubernetes, and cloud resources. Usage is measured by unique metric-and-tag combinations.

￥1.6

Per 1,000 metric series / day

Logs

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days

Logs, events, security checks, and synthetic test data, billed by daily record volume.

￥2

Per 1 million records / day

Long-term Log Storage

Data retention ▼
90 days
120 days
180 days
360 days

Long-term log retention for historical investigation, audit analysis, and post-incident review.

￥0.014

Per GB / day

Network

Network data reported by hosts for service connectivity, traffic, and performance analysis.

￥4

Per host reporting network data / day

APM & Profiling

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days

Application traces and Profiles for service dependency, latency, error, and code-level performance analysis.

￥6

Per 1 million Traces / day

￥0.4

Per 10,000 Profiles / day

Synthetic Tests

API tests executed by Synthetic Monitoring to verify service availability and response performance.

￥10

Per 10,000 API tests / day

RUM PV

Data retention ▼
3 days
7 days
14 days
30 days
60 days
90 days

Page views from real user sessions, including related Resource, Long Task, Error, and Action data.

￥2

Per 10,000 PV / day

Session Replay

Sessions that generate replay data, identified by session_id with has_replay set to true.

￥2.5

Per 1,000 Sessions / day

Triggers

Executions generated by anomaly detection, metric generation, and other automated tasks.

￥2

Per 10,000 triggers / day

Scheduled Reports

Scheduled dashboard reports generated and sent from the workspace each day.

￥2

Per report / day

Sensitive Data Scan Volume

Original traffic scanned by sensitive-data rules, billed for each field processed by a masking rule.

￥0.2

Per GB / day

Data Forwarding

Traffic forwarded to external archives, billed separately for public and private network transfer.

￥3.2

Per GB / day / public network

￥1.2

Per GB / day / private network

Central Pipeline

Raw data traffic processed by Central Pipeline parsing and transformation rules.

￥0.084

Per GB / day

Security Check Scan Volume

Operations and security log traffic scanned for abnormal behavior and threat detection.

￥0.6

Per GB / day

Error Count

New error records associated and reported to the Error Tracking center each day.

￥0.28

Per 1,000 errors / day

Phone Notifications

Voice calls sent for alert and incident notifications.

￥0.84

Per call / day

SMS

SMS messages sent for alert and incident notifications.

￥7

Per 10 messages / day

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Prices shown use the minimum data-retention period. Some billing items change when you select a longer retention period.View detailed pricing

Enterprise Plan

The Enterprise Plan is designed for high-volume data and complex architectures, with dedicated query compute, elastic scaling, physical isolation, and tailored deployment options.

Enterprise observability for high-volume workloads

The Enterprise Plan supports high-ingest workloads, complex data architectures, long retention periods, and large teams while preserving the performance and continuity of existing systems.

Flexible retention and data-management policies

Set retention and hot or cold storage policies independently for each data type, then adjust them as workload and compliance requirements change.

Tenant-level physical isolation

Dedicated data, compute, and storage resources prevent noisy-neighbor interference and support enterprise security, compliance, and availability requirements.

Dedicated query compute with elastic scaling

Dedicated query compute scales with demand to preserve response performance during complex analysis and reduce unnecessary capacity during quieter periods.

Plan options

Standard Enterprise Plan

Pay as you go and scale with your workload.

Managed Enterprise Plan

Dedicated infrastructure managed for your organization.

Dedicated Query Compute

Provides a dedicated Worker Group for critical queries and high-concurrency analysis, delivering more stable performance and faster query response times.

Dedicated Query Compute - Large

Worker Group (Large)

Large
Exclusive Large nodes for computing power

32 cores

￥6,000
/ month

Up to 100 million samples and 50 concurrent queries

Dedicated Query Compute - XLarge

Worker Group (XLarge)

XLarge
Exclusive computing power XLarge node

2 × 32 cores

￥12,000
/ month

Up to 200 million samples and 100 concurrent queries

Recommended

Dedicated Query Compute - 4XLarge

Worker Group (4XLarge)

4XLarge
Exclusive computing power 4XLarge node

4 × 32 cores

￥24,000
/ month

Up to 1 billion samples and 100 concurrent queries

Dedicated Query Compute - 8XLarge

Worker Group (8XLarge)

8XLarge
Exclusive computing power 8XLarge node

8 × 32 cores

￥48,000
/ month

Up to 2 billion samples and 200 concurrent queries

Burst Mode (Compute Boost)

Enable on demand Peak periods

Peak-period compute boost 100%

Define peak periods to automatically double the base compute capacity. Additional nodes are billed at 50% of the selected specification price.

Compute boost
100%
Additional nodes at
50%
View product details View documentation
Contact sales

Enterprise Plan pricing is tailored to your workload and deployment requirements. Contact sales for a quote.

AI Agent Teams

AI Agent Teams

One account, shared Credits, and plans sized for every AI Agent team.

Enterprise-grade observability AI Agents for SRE, DevOps, security, testing, and FinOps teams.

Free Plan

1 AI Agent

Free
  • For individual evaluation
  • Start working with AI Agents
Explore for free
Recommended

Pro

Up to 3 AI Agents

￥999 / month
  • For individuals and small teams
  • Increase team productivity
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Team

Up to 10 AI Agents

￥2999 / month
  • For enterprise teams
  • Scale collaboration and governance
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Enterprise Plan

Custom AI Agent capacity

Contact sales
  • For large enterprises
  • Tailored enterprise solution
Contact sales

Core AI Agent Teams capabilities

  • Automated alert investigation
  • Incident review and root cause analysis
  • Automated CI/CD remediation
  • Performance optimization recommendations
  • Cloud cost optimization
  • Automated operations and troubleshooting
Learn more about AI Agent Teams View documentation
Obsy AI Copilot
Ready to use

Obsy AI Copilot

Uses the current dashboard, monitor, log, or analysis view as context to help teams query, interpret, summarize, and create.

Included benefits

Free capabilities

Unlimited use

Core help features are free, including documentation Q&A, guided queries, troubleshooting search, title generation, intent recognition, and permission checks.

Included Credits

2,000 Credits included

Use Credits for advanced Copilot analysis and Agent tasks, including DQL generation, data analysis, and root cause analysis.

Learn more about Obsy AI Copilot View documentation

Credits rules

Free Plan rules

  • 2,000 Credits included each month
  • Official help features, including the product help center and documentation Q&A, do not consume Credits
  • Copilot and Agents share one Credits balance

Pro, Team, and Enterprise Plan rules

  • Agents and Copilot consume the same Credits balance
  • Model calls, searches, and tool execution are billed by actual Credits consumed
  • Connect supported models, search engines, MCP tools, and enterprise knowledge bases

Pay-as-you-go usage

When included Credits are depleted, you can enable pay-as-you-go usage.
Model calls, searches, and tool execution are billed by actual Credits consumed.

Credits pricing

￥0.25/ 10 credits

Check the billing details

Use the Free Plan to evaluate an AI Agent, Pro for individuals and small teams, Team for organization-wide collaboration, or Enterprise for tailored requirements.

All AI capabilities share one Credits balance.

Choose the right support plan for your team

  • Support plan

    Standard Support

    Enterprise Support

  • Coverage

    Pre-sales guidance and post-sales technical support

    Pre-sales guidance and post-sales technical support

  • Support channels

    Online support through a dedicated customer group
    Support tickets
    Customer support hotline

    Online support through a dedicated customer group
    Dedicated service manager
    Support tickets
    Customer support hotline
    Regular technical reviews, product updates, and best-practice guidance

  • Support hours

    8 hours a day, 5 days a week (9:00–18:00)

    24/7 support

  • Initial response time

    1. Critical: service unavailable — response within 1 hour
    2. High: service degradation or partial feature outage — response within 4 hours
    3. Standard: non-critical technical questions, usage guidance, or feature requests — response within 12 hours

    1. Critical: service unavailable — response within 30 minutes
    2. High: service degradation or partial feature outage — response within 1 hour
    3. Standard: non-critical technical questions, usage guidance, or feature requests — response within 2 hours

  • Documentation

    Full access

    Full access

  • Pricing

    Included with the product plan

    8% of the monthly product fee, with a three-month minimum. Contact sales for the regional minimum.

  • Consulting & Implementation Services

  • Coverage

    1. Observability Strategy & Implementation:

    Assess your current environment and goals, then design the technical architecture, data collection, infrastructure and application monitoring, business monitoring, dashboards, and alerting strategy.

    2. Technical Consulting & Troubleshooting:

    Get expert support from issue identification and analysis through remediation, validation, and post-incident review.

    3. Custom Dashboards & Alerting:

    Design dashboards, monitors, and notification workflows around your business SLOs and operating requirements.

    4. Training & Enablement:

    Build team capability through observability fundamentals, availability assessment, SLA management, and hands-on guidance for development, operations, and testing.

  • Pricing

    Consulting specialist: contact sales for regional pricing

    Implementation specialist: contact sales for regional pricing

More services

Observability architecture design

Custom observability dashboards

Professional internet operations services

More services

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