Phone:400-882-3320
Dedicated Query Compute - Large
Worker Group (Large)
Large
32 cores
￥6,000
/ monthUp to 100 million samples and 50 concurrent queries
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Free Plan Commercial Plan Enterprise Plan
If you are evaluating Guance for your team, start with the observability platform overview or review the unified observability solution before selecting a plan.
Free Plan
The Free Plan gives individual developers and small teams the core observability capabilities they need to start monitoring without an upfront platform fee.
Infrastructure Monitoring
Monitor hosts, containers, Kubernetes, and other infrastructure for up to 10 hosts.
10,000 metric series / day
Log Management & Analytics
Search and correlate business logs to investigate anomalies and incidents.
10 million log records / day
APM / Agent Monitoring
Trace services end to end and identify latency, errors, and application performance bottlenecks.
20,000 Traces / day
Real User Monitoring (RUM)
Analyze user journeys, page performance, and session paths across web and mobile experiences.
5,000 PV / day
Session Replay
Reproduce user journeys with privacy controls and correlate them with frontend errors and requests.
2,000 Sessions / day
Synthetic Monitoring
Test websites, APIs, DNS, and network availability from global locations.
200,000 tests / day
Monitoring & Alerting
Create monitors and route actionable alerts through multiple notification channels.
10 monitors
Data Retention
Retain and query data for recent investigations and troubleshooting.
7-day rolling retention
- Free Plan applications are reviewed before activation to ensure a reliable service experience.
- The Free Plan uses a dedicated site. Free Plan data cannot be migrated into a Commercial Plan workspace.
- Guance reserves the right to interpret the terms of the Free Plan.
Commercial Plan
The Commercial Plan uses pay-as-you-go pricing. Charges are calculated from actual usage across infrastructure metrics, logs, data forwarding, Triggers, RUM page views, APM traces, Synthetic Tests, and notification services.
Infrastructure Metrics
Collect and analyze metrics from hosts, containers, Kubernetes, and cloud resources. By default, billing uses the total metric data points within the retention period.
￥0.2
Per 10 million data points / day
Logs (by record)
Data retention ▼
Default billing uses newly ingested log and event records each day. Choose either record or ingestion-volume billing; contact your account manager to switch.
￥1
Per 1 million records / day
Logs (by ingestion)
Data retention▼
Billed on daily new log ingestion before compression. An alternative to record billing; contact your account manager to switch.
￥0.4
Per GB / day
Long-term Log Storage
Data retention ▼
Billed only on retained logs beyond the standard retention period, without double counting standard storage. Each long-term query covers up to 24 hours.
￥0.007
Per GB / day
Data Observability
Data retention ▼
Billed on valid job runs added each day, deduplicated by runId within the same workspace. Rates are per 1,000 runs and depend on data retention.
￥2.5
Per 1,000 runs / day
Network
Network data reported by hosts for service connectivity, traffic, and performance analysis.
￥2
Per host reporting network data / day
APM / Agent Monitoring
Data retention ▼
Application and Agent traces, billed by either Trace or Span count without adding both charges. Profiles are billed separately.
￥2
Per 1 million Traces or 10 million Spans / day
￥0.2
Per 10,000 Profiles / day
Synthetic Test Executions
Billed by executions; data storage is separate. Public-node browser tests count as 10 executions each; other types count as 1.
￥1
Per 10,000 executions / day
RUM PV
Data retention ▼
Page views from real user sessions, including related Resource, Long Task, Error, and Action data.
￥0.7
Per 10,000 PV / day
Session Replay
Sessions that generate replay data, identified by session_id with has_replay set to true.
￥2.5
Per 1,000 Sessions / day
Task Calls
Monitoring checks, AI API calls, DataKit/OpenAPI queries and metric generation use task-specific call multipliers.
￥1
Per 10,000 calls / day
Scheduled Reports
Scheduled dashboard reports generated and sent from the workspace each day.
￥1
Per report / day
Sensitive Data Scanning
Billed on original scanned volume. When multiple fields in one log are masked separately, each field contributes to processed volume.
￥0.1
Per GB / day
External Data Forwarding
Forwarding to external storage or queues is billed on daily new compressed traffic, with separate public and private network rates.
￥1.6
Per GB / day / public network
￥0.6
Per GB / day / private network
Internal Data Forwarding
Data forwarded to Guance internal storage is billed on all retained original, uncompressed data, not just daily additions.
￥0.007
Per GB / day
Central Pipeline
Raw data traffic processed by Central Pipeline parsing and transformation rules.
￥0.05
Per GB / day
Error Count
New error records associated and reported to the Error Tracking center each day.
￥0.14
Per 1,000 errors / day
Phone Notifications
Phone notifications sent for alerts and incidents.
￥0.6
Per call / day
SMS
SMS messages sent for alert and incident notifications.
￥1
Per 10 messages / day
AI Monitor
Define detection goals in natural language and let AI analyze observability data. Billed on actual daily Credits consumed; the per-check budget is a spending limit, not a fixed charge.
￥0.25
Per 10 Credits / day
Synthetic Data Storage
Data retention▼
Daily new synthetic test records are billed separately from executions. The unit rate depends on retention.
￥1
Per 1 million records / day
Infrastructure Metrics
Collect and analyze metrics from hosts, containers, Kubernetes, and cloud resources. By default, billing uses the total metric data points within the retention period.
￥0.4
Per 10 million data points / day
Logs (by record)
Data retention ▼
Default billing uses newly ingested log and event records each day. Choose either record or ingestion-volume billing; contact your account manager to switch.
￥2
Per 1 million records / day
Logs (by ingestion)
Data retention▼
Billed on daily new log ingestion before compression. An alternative to record billing; contact your account manager to switch.
￥0.8
Per GB / day
Long-term Log Storage
Data retention ▼
Billed only on retained logs beyond the standard retention period, without double counting standard storage. Each long-term query covers up to 24 hours.
￥0.014
Per GB / day
Data Observability
Data retention ▼
Billed on valid job runs added each day, deduplicated by runId within the same workspace. Rates are per 1,000 runs and depend on data retention.
￥5
Per 1,000 runs / day
Network
Network data reported by hosts for service connectivity, traffic, and performance analysis.
￥4
Per host reporting network data / day
APM / Agent Monitoring
Data retention ▼
Application and Agent traces, billed by either Trace or Span count without adding both charges. Profiles are billed separately.
￥6
Per 1 million Traces or 10 million Spans / day
￥0.4
Per 10,000 Profiles / day
Synthetic Test Executions
Billed by executions; data storage is separate. Public-node browser tests count as 10 executions each; other types count as 1.
￥10
Per 10,000 executions / day
RUM PV
Data retention ▼
Page views from real user sessions, including related Resource, Long Task, Error, and Action data.
￥2
Per 10,000 PV / day
Session Replay
Sessions that generate replay data, identified by session_id with has_replay set to true.
￥2.5
Per 1,000 Sessions / day
Task Calls
Monitoring checks, AI API calls, DataKit/OpenAPI queries and metric generation use task-specific call multipliers.
￥2
Per 10,000 calls / day
Scheduled Reports
Scheduled dashboard reports generated and sent from the workspace each day.
￥2
Per report / day
Sensitive Data Scanning
Billed on original scanned volume. When multiple fields in one log are masked separately, each field contributes to processed volume.
￥0.2
Per GB / day
External Data Forwarding
Forwarding to external storage or queues is billed on daily new compressed traffic, with separate public and private network rates.
￥3.2
Per GB / day / public network
￥1.2
Per GB / day / private network
Internal Data Forwarding
Data forwarded to Guance internal storage is billed on all retained original, uncompressed data, not just daily additions.
￥0.014
Per GB / day
Central Pipeline
Raw data traffic processed by Central Pipeline parsing and transformation rules.
￥0.084
Per GB / day
Error Count
New error records associated and reported to the Error Tracking center each day.
￥0.28
Per 1,000 errors / day
Phone Notifications
Phone notifications sent for alerts and incidents.
￥0.84
Per call / day
SMS
SMS messages sent for alert and incident notifications.
￥7
Per 10 messages / day
AI Monitor
Define detection goals in natural language and let AI analyze observability data. Billed on actual daily Credits consumed; the per-check budget is a spending limit, not a fixed charge.
￥0.7
Per 10 Credits / day
Synthetic Data Storage
Data retention▼
Daily new synthetic test records are billed separately from executions. The unit rate depends on retention.
￥2
Per 1 million records / day
Usage measurement and billing rules
- Trace and Span billing
- Billed by Trace when the Trace count is at least one tenth of the Span count; otherwise billed by Span. The two charges are not added together.
- Synthetic test weighting
- Private-node executions count at one tenth of the public-node rate. Synthetic data storage is billed separately.
- Task call weighting
- Standard checks count as 1 call and complex checks as 5. For detection windows over 15 minutes, each additional 15 minutes, rounded up, adds 1 call.
- AI and security checks
- Each AI Monitor check counts as 1 task call; AI Intelligent Monitoring counts as 100. Actual Credits usage is charged separately. Security rules and programmable monitors count as 100 task calls per check, replacing scan-volume billing.
- Queries and notifications
- DataKit/OpenAPI queries, AI API calls and metric generation count as 1 call each; escalation notifications count as 100 per trigger. Intelligent Monitoring counts host, log and application checks as 10 calls each, and RUM checks as 100.
Data Observability billing takes effect on 2026-10-14. Russia sites use 4 times the corresponding standard rate. CNY rates per 1,000 runs are ¥10, ¥12, ¥14, ¥16, ¥18 and ¥20 for 3, 7, 14, 30, 60 and 90 days of retention, respectively.
AI Monitor Credits apply to Commercial and Enterprise plans and cannot be paid with vouchers. Each check also counts as 1 task call. Russia sites charge 4 times the corresponding standard rate: ¥1 per 10 Credits when settled in CNY.
Metrics are billed daily on all data points within the retention period, not just newly ingested points. The unit rate does not change with retention. Each workspace uses one metric billing method; contact your account manager to switch to time-series billing.
Prices shown use the minimum data-retention period. Some billing items change when you select a longer retention period.View detailed pricing
Enterprise Plan
The Enterprise Plan is designed for high-volume data and complex architectures, with dedicated query compute, elastic scaling, physical isolation, and tailored deployment options.
How Enterprise billing works
Billing combines data traffic and retained storage. Contact your account manager for itemized pricing.
- Metric data
- Based on all metric data points within the retention period.
- Ingestion and storage
- For logs, traces, Agent monitoring, RUM and other data, daily compressed ingestion and total retained storage are measured separately.
- Data Observability
- Data Observability ingestion and storage are included in the existing Total Ingestion Traffic and Engine Data Storage Volume billing items, respectively. Existing rates apply; no separate billing item is added.
- Processing and forwarding
- Processing and forwarding traffic are measured separately using original data volume.
- Synthetic tests and tasks
- Based on daily synthetic test executions and task calls.
- Dedicated Query Compute
- Monthly pricing by node size. Burst nodes cost 50% of the original node monthly rate.
The Enterprise Plan supports high-ingest workloads, complex data architectures, long retention periods, and large teams while preserving the performance and continuity of existing systems.
Set retention and hot or cold storage policies independently for each data type, then adjust them as workload and compliance requirements change.
Dedicated data, compute, and storage resources prevent noisy-neighbor interference and support enterprise security, compliance, and availability requirements.
Dedicated query compute scales with demand to preserve response performance during complex analysis and reduce unnecessary capacity during quieter periods.
Plan options 
Standard Enterprise Plan
Pay as you go and scale with your workload.
Managed Enterprise Plan
Dedicated infrastructure managed for your organization.
Dedicated Query Compute
Provides a dedicated Worker Group for critical queries and high-concurrency analysis, delivering more stable performance and faster query response times.
Dedicated Query Compute - XLarge
Worker Group (XLarge)
XLarge
2 × 32 cores
￥12,000
/ monthUp to 200 million samples and 100 concurrent queries
Recommended
Dedicated Query Compute - 4XLarge
Worker Group (4XLarge)
4XLarge
4 × 32 cores
￥24,000
/ monthUp to 1 billion samples and 100 concurrent queries
Dedicated Query Compute - 8XLarge
Worker Group (8XLarge)
8XLarge
8 × 32 cores
￥48,000
/ monthUp to 2 billion samples and 200 concurrent queries
Burst Mode (Compute Boost)
Peak-period compute boost 100%
Define peak periods to automatically double the base compute capacity. Additional nodes are billed at 50% of the selected specification price.
Compute boost
100% 
Additional nodes at
50% 
AI Monitor Credits use the standard rate for the same region and currency, billed on actual daily Credits consumed. Vouchers are not supported. Each check also counts as 1 task call.
Enterprise Plan pricing is tailored to your workload and deployment requirements. Contact sales for a quote.
AI Agent Teams
AI Agent Teams
One account, shared Credits, and plans sized for every AI Agent team.
Enterprise-grade observability AI Agents for SRE, DevOps, security, testing, and FinOps teams.
Basic
1 AI Agent
Free
Includes 2,000 Credits / month
- For individual evaluation
- Start working with AI Agents
Pro
Up to 3 AI Agents
￥999 / month
Includes 40,000 Credits / month
- For individuals and small teams
- Increase team productivity
Team
Up to 10 AI Agents
￥2999 / month
Includes 120,000 Credits / month
- For enterprise teams
- Scale collaboration and governance
Enterprise Plan
Custom AI Agent capacity
Contact sales
- For large enterprises
- Tailored enterprise solution
Core AI Agent Teams capabilities
- Automated alert investigation
- Incident review and root cause analysis
- Automated CI/CD remediation
- Performance optimization recommendations
- Cloud cost optimization
- Automated operations and troubleshooting
Ready to use
Obsy AI Copilot
Uses the current dashboard, monitor, log, or analysis view as context to help teams query, interpret, summarize, and create.
Included benefits
Plan Credits
Included with your plan
Copilot and Agent share a Credits account. Actual usage is deducted from valid plan Credits.
Prepaid Credits
Recharge as needed
Purchase additional Credits when your plan allowance is insufficient. Prepaid Credits do not expire; related AI services pause when the balance runs out.
Credits rules
Basic plan rules
- Plan Credits are issued on the first of each month and expire at month end; unused Credits do not roll over.
- The included allowance is shown for the selected region.
- Copilot and Agents share one Credits balance
Pro, Team, and Enterprise Plan rules
- Plan Credits are issued per subscription cycle and expire at the end of that cycle.
- Plan benefits and Credits take effect when the upgrade payment succeeds.
- Prepaid Credits do not expire.
Prepaid Credits and deduction order
Credits must be purchased in advance. Postpaid usage is not supported.
Valid plan Credits are used first, then prepaid Credits. Recharge when the balance runs out to continue using the related AI services.
Prepaid Credits rate
￥0.25/ 10 Credits
View billing details
Choose the right support plan for your team
Support plan
Standard Support
Enterprise SupportCoverage
Pre-sales guidance and post-sales technical support
Pre-sales guidance and post-sales technical support
Support channels
Online support through a dedicated customer group
Support tickets
Customer support hotlineOnline support through a dedicated customer group
Dedicated service manager
Support tickets
Customer support hotline
Regular technical reviews, product updates, and best-practice guidanceSupport hours
8 hours a day, 5 days a week (9:00–18:00)
24/7 support
Initial response time
1. Critical: service unavailable — response within 1 hour
2. High: service degradation or partial feature outage — response within 4 hours
3. Standard: non-critical technical questions, usage guidance, or feature requests — response within 12 hours1. Critical: service unavailable — response within 30 minutes
2. High: service degradation or partial feature outage — response within 1 hour
3. Standard: non-critical technical questions, usage guidance, or feature requests — response within 2 hoursDocumentation
Full access
Full access
Pricing
Included with the product plan
8% of the monthly product fee, with a three-month minimum. Contact sales for the regional minimum.
Consulting & Implementation Services
Coverage
1. Observability Strategy & Implementation:
Assess your current environment and goals, then design the technical architecture, data collection, infrastructure and application monitoring, business monitoring, dashboards, and alerting strategy.
2. Technical Consulting & Troubleshooting:Get expert support from issue identification and analysis through remediation, validation, and post-incident review.
3. Custom Dashboards & Alerting:Design dashboards, monitors, and notification workflows around your business SLOs and operating requirements.
4. Training & Enablement:Build team capability through observability fundamentals, availability assessment, SLA management, and hands-on guidance for development, operations, and testing.
Pricing
Consulting specialist: contact sales for regional pricing
Implementation specialist: contact sales for regional pricing
Additional services
Observability architecture design
Custom observability dashboards
Professional internet operations services
Additional services