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General Data Protection Regulation（GDPR）

Guance has always respected users' data privacy and protected rights. We demonstrate our commitment by consistently exceeding industry standards. There is a privacy-conscious culture here, and we take a stance of accepting GDPR, which should give our users confidence that their data is securely protected here.

What preparations have Guance made for GDPR?

Guance as data processors, we have strengthened institutional processes to better comply with GDPR regulations:
  • Data Security Protocol:Guance sign data security agreements with users. The agreement clarifies the responsibilities and obligations between Guance and users, including data protection measures and data transmission. https://docs.guance.com/agreements/confidentiality/
  • Data Access Control: Guance provide authentication and authorization mechanisms to ensure that only authorized personnel can access users' personal data.
  • Data security and protection measures:Guance adopt a series of technical and organizational measures to protect users' personal data security, including data encryption, access control, security audits, and monitoring.
  • Data retention period:Guance has established a data retention policy, clearly specifying the retention period for user data, Guance retaining only necessary amounts and not exceeding the intended purpose.
  • Data Protection Impact Assessment (DPIA):Guance conduct data protection impact assessments to evaluate data processing activities that may pose high risks to the rights and freedoms of data subjects. This helps identify potential risks and take appropriate measures to mitigate and manage them.

What security measures have Guance taken to protect user data?

Guance helps users protect their data under GDPR through the following methods:
  • Data processing records:Guance retain data processing records required by the GDPR. These records include information on data processing activities, data transmission, data security measures, and other information to help users fulfill their record retention obligations under GDPR.
  • Data subject rights support: Guance assist users in handling requests from data subjects, such as access, correction, deletion, and other rights. Guance provide appropriate tools and processes so that users can respond effectively to these requests.
  • Assisting users in responding to regulatory requirements:As data processors, Guance acts as a bridge to communicate with regulatory authorities, ensuring that compliance matters related to activity investigations and inquiries are properly handled. During this process, Guance will provide necessary information and documents and support users in responding to regulatory requirements.

Guance use subprocessors?

  • To provide our services, Guance may invite third-party organizations, which we call "subprocessors," to perform data processing activities involving access to user data.
  • Here are the "subprocessors," their locations, and the types of services they provide to Guance:
SuppliersRegionTypes of services
Amazon Web Services LtdUnited StatesInfrastructure providers
Alibaba Cloud Computing Co., LtdChinaInfrastructure providers
Amazon Web Services LtdUnited StatesEmail notification service

How do Guance respond to requests for data topics?

  • Guance has defined the process for responding to data subject requests, including throughprivacy@guance.comObtain consent

Where can you learn more about work on Guance security and privacy?