Phone:400-882-3320
Guance
Customer background
Meiyijia Group, as a leading enterprise in China's convenience store industry, owns about 32,000+ stores and plans to expand to 60,000 by 2027, with a long-term goal of reaching 100,000 stores. With rapid business expansion, Meiyijia faces unprecedented challenges in management and operations:
Weak team coordination
Meiyijia's infrastructure operations, networking, security, applications, and database operations teams operate independently, lacking effective collaboration mechanisms. Whenever a failure occurs, operations personnel from various departments often fail to act in unison, resulting in low troubleshooting efficiency, poor communication, and inability to quickly identify problems
Fault localization is difficult
Operations and maintenance data (including logs, metrics, links, etc.) are scattered and complex with information, noisy, and complex and diverse fault scenarios, heavily reliant on personal experience. Traditional monitoring tools cannot effectively aggregate and analyze this scattered data, greatly reducing the accuracy and timeliness of fault diagnosis.
The technology stack is complex
Meiyijia's POS terminal, as the core transaction link, has an outdated technology stack and lacks effective means to ensure the stability of the transaction chain. Once problems arise, they are difficult to quickly detect and resolve, seriously affecting the continuous operation of the business.
Solutions
Core transaction chains are observable
Guance collect all performance metrics of the transaction chain in real time, including key data such as response time and error rate. Whether it's the response time for transaction requests or bottlenecks in backend system handling, everything can be presented to the operations team immediately, helping them respond quickly and avoid impacting user experience. This enables any issues to be promptly detected and addressed.
Full-link tracking and in-depth diagnosis
Guance's full-link tracking can penetrate into every request, quickly pinpointing issues. Whether it's network latency, database performance bottlenecks, or application service anomalies, quickly diagnose and resolve issues.
Improved collaborative efficiency
Through Guance's unified monitoring platform, teams such as network, database, and application teams can quickly assemble, analyze issues on a single platform, and communicate and collaborate more efficiently, greatly reducing fault handling time.
Customer outcomes
This improves the stability and reliability of the transaction chain
By monitoring transaction chain performance indicators in real time, Guance helps Meiyijia promptly identify potential fault risks, effectively avoiding trading system outages and delays, improving code performance by three times and ensuring smooth business operation.
Improved fault diagnosis efficiency
Guance's full-link tracking and custom data collection features help Meiyijia quickly pinpoint problems, solving the previous problems of poor multi-department collaboration and long troubleshooting times. Team collaboration efficiency has greatly improved, with fault localization and bounding efficiency increasing sixfold.
Optimized operation and maintenance costs
By integrating multiple monitoring tools and platforms, Guance provided Meiyijia with a one-stop solution, reducing additional costs caused by tool duplication and resource waste, and doubling team collaboration efficiency.
