CUSTOMER STORY

Connect viewer experience with the services behind it

ABOUT DSTV

About the customer

Launched in 1995, DStv is a MultiChoice television entertainment brand serving sub-Saharan Africa. Its content spans films, sport, documentaries, children's programming, and news. Set-top boxes, mobile apps, and web services connect viewers with that content, making reliable digital experiences part of everyday service delivery.

TV and media Industry

1995 Service launched

Africa Primary market

The challenge

Expand monitoring coverage as the business grows

Growing services generate more monitoring data. DStv needed to bring more of those signals into its investigations while keeping observability expenditure manageable.

Rising spending on data and features constrained what teams could monitor, leaving less context available when investigating an issue.

Separate monitoring systems retained data in different formats, making cross-system analysis and collaboration harder.

KEY RESULTS

30%

Expected reduction in user-experience issue investigation time

25%

Expected reduction in cross-team incident coordination hours

20%

Expected reduction in overall monitoring expenditure

SOLUTION

DStv × Guance — Solution

Follow viewer issues into backend services

Bring together telemetry from set-top boxes, apps, and web services, then connect it with backend logs, metrics, and traces. Teams can move from a viewer-facing symptom to the applications involved and narrow the investigation.

30%

Expected reduction in user-experience issue investigation time

User traffic analyzed by region, device, and operating system

Investigate shared signals in one platform

Consolidate previously separate monitoring data and capabilities. Performance signals and security events can be examined in the same time and resource context, giving teams common evidence for an incident.

25%

Expected reduction in cross-team incident coordination hours

Plan coverage around business needs

Use actual data volumes to plan collection and observability spending. Bringing more useful signals into the platform reduces gaps caused by fragmented tools or feature restrictions.

20%

Expected reduction in overall monitoring expenditure

BUSINESS IMPACT

Give service teams more complete operational context

Explain what viewers experienced

Follow a symptom from the user-facing service into applications and infrastructure instead of relying on an isolated metric.

Share evidence across teams

Connected logs, metrics, traces, and events reduce repeated searches and screenshot exchanges.

Adjust coverage with business priorities

Consider data collection and spending together so that observability investment follows operational needs.

Give your business clear operational evidence

Connect user experience, application traces, and business telemetry with Guance.