CUSTOMER STORY

Increase team efficiency by 100%+ with shared incident context

ABOUT NU SKIN

About the customer

Nu Skin is a global business in personal care, nutritional supplements, and healthy living. In China, its website, apps, mini programs, and backend business platform connect consumers with operations teams, bringing customer experience, service quality, and internal collaboration closer together as digital channels expand.

Personal care Industry

Skincare and nutrition Business focus

Wellness Serves

The challenge

Development and operations saw different versions of the same issue

Nu Skin China's consumer services rely on several frontend and backend applications. Teams previously reviewed monitoring data in different tools, repeatedly exchanging query conditions, log fragments, and incident background.

Screenshots often lost the time window and surrounding context. Colleagues taking over an issue had to repeat searches, interrupting both response and review.

Business logs and resource costs lacked a common analysis view. Technical teams also spent time extracting information that business colleagues could use.

KEY RESULTS

100%+

Team efficiency improvement

25%

Expected reduction in investigation data preparation hours

20%

Expected reduction in cloud resource cost review hours

SOLUTION

Nu Skin China × Guance — Solution

Place frontend and backend data in the same workflow

Applications, traces, logs, and infrastructure share a collection and analysis platform. Teams can follow user actions into backend services and handle analysis and alerts in one place.

25%

Expected reduction in investigation data preparation hours

A container honeycomb view of resource status and anomalies

Share the full context through snapshots and notes

Snapshots, notes, and sharing retain query conditions, time windows, and key evidence. The next investigator can continue checking an existing lead instead of rebuilding the context.

100%+

Team efficiency improvement

Use logs and costs for business analysis

Standardized logs expose business fields that can be analyzed alongside resource use and costs. Business and technical teams can review service health and investment together.

20%

Expected reduction in cloud resource cost review hours

BUSINESS IMPACT

Move from exchanging screenshots to completing investigations together

Team efficiency increased by at least 100%

Operations and development work in the same platform with shared logs, traces, and incident context, reducing repeated searches and communication.

Handoffs preserve the evidence already collected

Snapshots and notes retain the investigation for later handoffs, reviews, and validation, keeping important context out of scattered messages.

Business and cost discussions become more concrete

Business fields extracted from logs can be reviewed with resource costs to support specific discussions about service quality and investment.

Build observability around your business

Work with Guance to connect telemetry, investigate service issues, and give teams shared operational context.