Customer background

Nu Skin is a global company deeply rooted in personal care and nutritional supplements, with business covering personal care, nutritional supplements, healthy living, and other consumer scenarios. Since entering the Chinese mainland market in 2003, Nu Skin China has continuously cultivated the local market, headquartered in Shanghai, and continuously improving localization capabilities around consumer services, business operations, and digital experiences.

As business in the Chinese market continues to grow, new digital systems are also constantly expanding. From official websites, apps, and mini-programs to the middle platform architecture supporting front-end business operations, more and more user touchpoints and business processes run on a unified core business platform. System stability directly affects user experience, business conversion, and internal collaboration efficiency.

Before introducing Guance, Nu State's domestic business mainly relied on multiple independent monitoring tools, covering different systems, applications, and data sources. As business complexity increases, this model gradually reveals the following issues:

Fragmented monitoring tools lead to long troubleshooting chains

The operations team needs to switch between different platforms, and the R&D team must further judge based on logs and application context, repeatedly synchronizing the issue background and extending the troubleshooting chain.

Logs and business data are difficult to analyze in a unified manner

Massive logs are scattered across different systems, forcing the business side to wait for technical teams to extract effective information, making it difficult for technical data to promptly support business analysis and operational decisions.

Cloud resources and billing management lack a granular perspective

Cloud resource consumption needs to be analyzed in conjunction with actual business operations, while the traditional approach is more about reviewing bills afterward, making it difficult to promptly identify areas for resource allocation and cost optimization.

Solutions

Unified collection of link, logs, alerts, and resource data

Guance collects full-link data through OneAgent methods, integrating applications, logs, links, infrastructure, and other data into the platform, and processing and analysis, consumption, and alerts all within the same platform.

When business systems experience anomalies, teams can first use a unified dashboard to assess the overall impact scope, then dig into relevant applications, interfaces, logs, and link data to reconstruct the problem site layer by layer.

Enhancing R&D and O&M collaboration around the same observation site

Guance provides Nu Skin China with collaboration capabilities such as snapshots, notes, and sharing, enabling R&D, testing, and operations to complete problem recording, information sharing, and collaborative analysis all within a single observation site.

The team no longer just exchanged screenshots and log fragments between different tools, but conducted problem analysis based on a unified context.

Supports business analysis and cost management with observable data

By unifying log formats and business data extraction capabilities, New China can extract valuable data from massive logs more quickly, providing more effective data support for the business side.

At the same time, teams can centrally collect and customize cloud resources and billing data to understand resource usage at a more granular level and discover areas for cost optimization.

Customer outcomes

Team collaboration efficiency improved by at least 100%:

Operations and R&D teams can view metrics, logs, links, and alerts on the same platform, analyze issues around the same context, and reduce multi-platform switching and repeated synchronization.

Reducing maintenance costs for multiple monitoring tools:

Replacing multiple sets of scattered tools with an integrated observable platform, reducing repetitive construction and maintenance costs, and enabling R&D and operations to quickly enter a unified analysis platform.

More refined cloud resource bill management:

By uniformly collecting and processing cloud resources and billing data, teams can conduct more proactive resource cost analysis and optimization based on business operations.

Enhanced business data support capabilities:

Based on log normalization and business data extraction capabilities, technical data can serve business analysis, resource management, and operational optimization more quickly.

As in the new China Guance