Incident Management
Platform
Dedicated compute
Dedicated compute keeps concurrent queries stable and complex analysis fast.
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Dedicated compute keeps concurrent queries stable and complex analysis fast.
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ABOUT ANTA
ANTA Group is a sporting goods group focused on the development, manufacture, marketing, and brand management of sports footwear and apparel. As its brands and digital businesses grow, retail stores, ecommerce, and internal management systems rely on coordinated support from business and IT teams.
Whether it involves service performance, user experience, or calls between systems, we can identify the issue and respond quickly.
The challenge
As ANTA grew, individual teams built multiple monitoring platforms. When the business noticed an issue, IT still had to reconcile data from different tools before reaching a common diagnosis.
Each dashboard showed a different side of the same event. Without common data definitions, discussions could stall at ownership boundaries and recurring issues lacked a complete evidence trail.
The platform also needed to retain access boundaries and connect to existing identity and incident processes so more teams could use it consistently.
KEY RESULTS
Expected reduction: Cross-team diagnosis time
Expected reduction: Incident communication hours
Expected reduction: Monitoring onboarding hours per system
Customer interview
Unify monitoring across 100+ systems for business and IT teams
SOLUTION
A pilot established collection, correlation, and investigation workflows before expansion to core and important systems. Infrastructure, application performance, logs, and user experience contribute to a common view of service health.
Expected reduction: Cross-team diagnosis time
Teams monitor their systems in dedicated workspaces and share common-component evidence according to permissions. Daily monitoring remains focused while cross-system investigations can use connected context.
Expected reduction: Incident communication hours
Integration with identity, master data, and incident systems supports single sign-on, workspace initialization, and event handling. Findings can move from investigation into the next stage of response.
Expected reduction: Monitoring onboarding hours per system
BUSINESS IMPACT
More than 100 core and important systems enter a common observation scope, allowing business and IT teams to drill from group health into individual services.
Logs, metrics, traces, and experience data can be reviewed together, reducing the work of explaining separate versions of an incident.
Common collection, logging, and permission rules provide a consistent method for subsequent onboarding and everyday operations.
Work with Guance to connect telemetry, investigate service issues, and give teams shared operational context.
MORE STORIES
Connect infrastructure and slow APIs for continuous cross-environment diagnosis
DStv connects telemetry from set-top boxes, apps, the web, and backend services to expand observability coverage and support shared investigations within a planned budget.
Connected mobile, trace and log data helps Ascott localize production faults in minutes and cut MTTR by more than 60%.
