Connect infrastructure and slow APIs for continuous cross-environment diagnosis

The challenge

Healthy servers do not explain every slow application

Saint-Gobain's applications span different infrastructure environments. Separate resource and logging tools left teams connecting individual calls, dependencies, and runtime conditions when applications became slow.

Resources, middleware, and applications were observed through different entry points. Teams repeatedly checked affected objects and timing before establishing the full scope.

Alerts described symptoms without directly linking to traces and logs. Development and operations had to collect more evidence, interrupting the investigation with tool changes.