Phone:400-882-3320
Guance 
Customer context
Saint-Gobain operates globally across building materials and services. Its published Guance customer story describes digital systems split between an on-premises data centre and public cloud, creating a hybrid environment that required infrastructure, application, and log evidence to work together.
As systems and monitoring entry points expanded, responders needed to place cloud resources, hosts, networks, middleware, logs, and application performance in one context instead of aligning multiple tools for every incident.
Hybrid-cloud data lived in different platforms
Cloud-native monitoring and data-centre tools supplied partial views, forcing teams to cross-check resource, host, network, and log state.
Application issues lacked request-path context
A slow API could involve cloud resources, middleware, a database, an external dependency, or application code; server metrics alone could not isolate the bottleneck.
Alerts were disconnected from investigation evidence
Rules and notification paths differed by system, so operations and development teams repeatedly aligned timestamps, affected objects, and evidence already checked.
Implementation
Ingest signals from the data centre and public cloud
Cloud resources, hosts, networks, middleware, and logs entered Guance so teams could confirm overall state in one view and drill down through service and resource relationships.
Use APM to explain why an application request changed
APM recorded request paths, service time, and errors for core applications. When latency increased, teams could inspect service spans, databases or external dependencies, then correlate logs and host state.
Move from a shared alert to metrics, traces, and logs
Infrastructure, log, and application-performance alerts and dashboards shared context, allowing responders to continue from an alert into the relevant metrics, traces, and original logs.
What changed
Coverage extended from resources to applications and experience
Infrastructure, logs, APM, and RUM formed a connected workflow instead of stopping at a host or cloud-resource view.
Hybrid-cloud data gained a shared governance entry point
Data-centre and public-cloud signals could be analysed by the same service, environment, and time window, reducing cross-platform searches.
The evidence chain from alert to cause became more continuous
Teams could move from an alert through metrics, request traces, and logs to reconstruct where an anomaly occurred and what it affected.
Platform work focused on operating workflows
Shared collection, query, dashboard, and alert capabilities reduced duplicate platform engineering and left more time for reliability work.
