Customer background

Saint-Gobain is a global leader in lightweight and sustainable construction, operating in multiple countries and regions worldwide, including the design, manufacturing, and distribution of materials and services for residential, non-residential, and infrastructure markets. The group operates in 80 countries, employs approximately 162,000 people, and is expected to achieve sales of 46.5 billion euros by 2025.

From supply chain collaboration and production management to sales and service and internal operations, more and more business processes rely on stable, continuous, and traceable digital systems. Their business systems run simultaneously in self-built data centers and public cloud environments, forming a typical hybrid cloud architecture.

Before introducing Guance, Saint-Gobain had already established a basic monitoring system. However, as the business system continued to expand, the multi-tool model gradually revealed the following issues:

Hybrid cloud data is scattered across multiple tools

Cloud environments rely on native cloud platform monitoring, while offline infrastructure combines traditional monitoring tools. Teams need to check resources, hosts, networks, and log data across platforms during inspections.

Application issues are difficult to locate along the call chain

A slow response to a single interface may involve cloud resources, self-built data center middleware, application call chains, and user experience, making it difficult to quickly determine which layer the problem is occurring.

Alarm contexts are incomplete, and collaboration costs are high

Different systems generate different types of alerts, with rules and notification chains scattered, requiring repeated alignment of timelines and problem backgrounds between operations and R&D.

Solutions

Unified access to self-built data centers and public cloud environments

Guance helps Saint-Gobain centrally access monitoring data from self-built data centers and public cloud environments, integrating key data such as cloud resources, hosts, networks, middleware, and logs into a single platform.

Operations personnel can view the overall system status from a unified perspective in the Guance and quickly assess the impact range when an anomaly occurs.

Introducing APM to identify why the application is abnormal

The introduction of APM allows teams to stop focusing solely on server and resource metrics, and to continuously track call chains, interface time, and exception requests for core business applications.

When interface response times increase, teams can analyze service time along the call chain, abnormal concentration locations, whether databases or external dependencies are slowing down, and correlate logs with underlying host status.

Unified alerts and visualization reduce detection and breakpoints

Guance helps Saint-Gobain establish a unified alert strategy around key data such as infrastructure, logs, and application performance, combined with visualization to continuously track system health.

When exceptions occur, teams can directly access relevant metrics, logs, and link pages from alerts, reducing the breakpoint between alerts and troubleshooting.

Customer outcomes

More comprehensive monitoring capabilities:

The monitoring system has been upgraded from monitoring cloud resources, hosts, and logs to an integrated observable system covering infrastructure, logs, application performance, and user experience.

Unified management of hybrid cloud data:

Resources, logs, and application performance data from self-built data centers and public cloud environments are unified into a single analysis platform, reducing cross-platform queries and manual splicing costs.

Improving Problem Detection and Localization Efficiency:

With unified alerts, full-link tracing, and log association analysis capabilities, teams can move from alerts to metrics, then link links and logs to gradually restore the problem scene.

Reducing Platform Construction Complexity:

Without building a complete observation platform from scratch, you can quickly achieve mature, integrated observability capabilities, allowing the team to focus more on optimizing business system stability.

Saint Gobain Guance