Customer background

ComfortDelGro (CDG), founded in Singapore in 1972, has grown into the world's second-largest publicly listed passenger land transport company. As a leading company in the passenger transport industry, CDG's business footprint spans Asia, Europe, North America, and Australia. In Singapore, CDG launched a service model similar to Didi Chuxing, the CDG Zig ride-hailing platform, which is one of the essential apps for travel in Singapore, providing local users with convenient and efficient instant travel solutions. This service not only greatly enhances the travel experience for local residents but also provides great convenience for visitors to Singapore.

In the early days, CDG chose DataDog as the monitoring tool for its business systems. However, over time, CDG found that DataDog failed to fully meet all its business needs in certain areas, mainly facing the following issues:

Systematic observations are incomplete

DataDog's pricing model is relatively high. CDG only integrates some business system data and uses some functions, failing to fully cover the entire business system, increasing the risk of missing potential issues and risks.

Data transmission and security

DataDog does not support private deployments. In the Asia-Pacific region, there is only the Tokyo site in Japan, where system observation data needs to be transmitted from Singapore to Tokyo, posing potential network latency and data security issues.

Solutions

A secure and reliable full-stack observable platform

The flexible deployment model provided by Guance creates a secure and reliable full-stack observable platform for CDG, including end-to-end full-link, cloud product monitoring, log analysis, and third-party monitoring data access, addressing risks of cross-regional data transmission, optimizing data processing workflows, and enhancing data security.

Strong compatibility shortens migration times

Guance highly compatible with the DataDog ecosystem, including full support for DataDog's DDTrace. This deep compatibility means users do not need to modify or restructure existing applications during migration. This not only saves a significant amount of time and resources, but also reduces technical debt and potential risks, making the migration process smoother and worry-free.

Global node layout supports global business

In terms of global deployment, Guance has established comprehensive nodes in key regions such as Chinese mainland, Hong Kong, Singapore, North America, and Europe, creating a convenient and efficient cross-regional monitoring and observation service network for global enterprises, enhancing data security and compliance.

Customer outcomes

Reduced operating costs:

Operating costs are greatly reduced, and the product offers a richer range of capabilities. There is no need to worry about the high costs of accessing large amounts of observation data; only the expansion costs of basic resource usage are concerned.

Building comprehensive observability:

Fully access observable data from business systems to monitor overall system operation in real time. Development, testing, and operations use a unified platform to greatly improve efficiency.

Data Security and Compliance:

All observable data from the system is stored in the customer's own cloud environment, ensuring data security and control. At the same time, the business system and observable platform are in the same area, reducing data transmission delay issues.

ComfortDelGro (CDG) Guance