Skip to main content

CUSTOMER STORY

Improve investigation and collaboration efficiency by 100%+

ABOUT SANGFOR

About the customer

Sangfor provides enterprise products and services in cybersecurity, cloud computing, and IT infrastructure. Development, delivery, and internal operations involve multiple systems and technical teams, which need a shared view of user actions, application requests, and runtime data to understand and resolve service issues.

Enterprise technology Industry
Cybersecurity and cloud Business focus
Business digitalization Serves

The challenge

Intermittent incidents needed evidence that survived the event

Sangfor's services span several system layers. Performance issues may need development, operations, and testing teams to investigate together. Without connected user actions, traces, and runtime state, teams had to repeatedly reproduce the problem.

Separate monitoring tools showed local conditions without a continuous call path across the frontend, gateway, backend services, and middleware.

After an intermittent issue passed, isolated screenshots and logs could not fully reconstruct it. Teams also needed consistent service-health measures to prioritize their response.

KEY RESULTS

100%+

Increase in troubleshooting efficiency

100%+

Increase in team collaboration efficiency

50%+

Reduction in total monitoring investment costs

SOLUTION

Sangfor × Guance — Solution

01

Put performance symptoms in the complete call path

Frontend, gateway, backend, and middleware evidence is connected. Teams drill from a slow request into dependencies and logs to narrow the causes that need checking.

100%+

Increase in troubleshooting efficiency

02

Retain user actions to reduce repeated reproduction

Session Replay lets teams review the user actions related to an issue alongside requests and service data. Development, testing, and operations can inspect the same incident context.

100%+

Increase in team collaboration efficiency

03

Prioritize response with service health

Business-defined SLIs and calculated SLOs feed service-health dashboards. Teams use runtime evidence to judge the effect of an abnormality on service quality.

50%+

Reduction in total monitoring investment costs

Business SLOs, alerts, and incident handling in a shared dashboard

BUSINESS IMPACT

Turn a fuller incident record into more effective teamwork

01

Troubleshooting efficiency increased by at least 100%

Connected traces support layer-by-layer investigation and reduce repeated searches across applications, dependencies, and infrastructure.

02

Collaboration efficiency increased by at least 100%

Development, operations, and testing share incident context and service-health views, reducing repeated reproduction and communication.

03

Total monitoring investment costs fell by at least 50%

Consolidating and replacing separate monitoring systems reduced platform implementation and maintenance investment.

Build observability around your business

Work with Guance to connect telemetry, investigate service issues, and give teams shared operational context.

MORE STORIES

Timekettle
Timekettle

Connecting user experience, traces and business signals helps Timekettle cut operational analysis time by more than 50%.

 XAG
XAG

Connecting device, messaging and cloud-service signals helps XAG reduce mean time to acknowledge by more than 50%.

 KONE
KONE

KONE connects experience, traces and logs in Guance to support digital maintenance and shared investigation across development and operations.