Customer background

In recent years, with the accelerated penetration of instant logistics, community e-commerce, and smart terminals, the "last mile" delivery experience has become a crucial part of every e-commerce platform, logistics company, and even property management system. Within this closed loop, Linqu Intelligent Technology Co., Ltd. is playing an increasingly critical role.

As a company focused on the R&D and operation of smart cabinet systems, Linqu Intelligent's market installations have surpassed 100,000 units, with an average daily order volume reaching 1.5 million orders. With the rapid development of the business, the challenges faced by parcel lockers are as follows:

Data is scattered and inefficient

Operation logs, device status, and interface call data are stored across multiple systems, requiring multiple logins and queries when abnormalities occur, making troubleshooting difficult and difficult to quickly and accurately pinpoint root causes, thereby affecting overall operational efficiency.

Lack of surveillance and delayed alerts

The communication connection between smart cabinet terminals and MQTT is unstable, making it difficult to cover business metrics such as device anomalies, interface lag, and box opening success rates, and alarm systems struggle to detect issues immediately.

User issues are hard to see

Faced with issues such as "unable to open the cabinet" and "code scanning failures" reported by smart cabinet app users, there is a lack of linkage tracking between user behavior and backend services, making it difficult to pinpoint specific problems and keeping operational collaboration costs high.

Solutions

Full-link observation intelligent hub

Establish an end-to-end monitoring and observation system for business orientation, enabling visualization and intelligent monitoring and analysis from underlying devices to business chains.

AI metric recognition & issue warning

Real-time monitoring of smart cabinet terminal communication and lock status, using Obsy AI to quickly analyze business metrics and issues, and automatically detecting abnormal trends based on historical data, enabling early detection and rapid location of anomalies.

Closed-loop tracking of behavioral data enhances user experience

All key business interface services are connected to real-time monitoring. Through Guance APM application performance monitoring and RUM real user experience monitoring, comprehensive observation of smart cabinet apps is achieved, with real-time monitoring of app crashes, rapid fixes and optimizations, and enhanced user experience.

Customer outcomes

Lower operating costs

Ready to use out of the box, no need to separate multiple platforms, significantly reducing operating costs. Users don't need to worry about technology stack compatibility; they only need to focus on valuable data costs and easily optimize operational costs.

Build comprehensive observable capabilities

Fully access observable data from business systems and monitor operational status in real time. Development, testing, and operations share a unified platform to greatly improve efficiency and ensure stable and efficient system operation.

Shortening MTTR

Full-link monitoring is implemented for couriers and user apps, with a focus on key interfaces such as canceled delivery, box opening response, and successful delivery, and alarms are set to ensure stable system operation.

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