Incident Management
Platform
Dedicated compute
Dedicated compute keeps concurrent queries stable and complex analysis fast.
Learn moreDedicated compute
Dedicated compute keeps concurrent queries stable and complex analysis fast.
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ABOUT LINQU
Linqu Smart develops and operates smart locker systems, providing logistics solutions for community deliveries and parcel collection. Each collection involves a user scan, locker communications, lock controls, and backend interfaces, so the coordination between devices and applications directly affects the final delivery experience.
With Guance’s flame graphs and tracing, we can identify slow mobile pages and failed deliveries.
The challenge
Linqu Intelligent connects user actions, smart-locker communication, and backend APIs. When a user reports a failed scan or a locker that will not open, the team needs to reconstruct the action before checking the device, connection, or service.
Operation logs, device state, and API calls were stored separately. Investigators had to coordinate several entry points and manually align times and devices.
An error message alone did not explain the relationship between MQTT connections, lock control, and backend requests. This also made handoffs between support and technical teams harder.
KEY RESULTS
Expected reduction: Locker-failure diagnosis time
Expected reduction: Remote collaboration hours
Expected reduction: Monitoring maintenance effort
Customer interview
Connect devices and apps to diagnose pickup issues
SOLUTION
Device communication, operation logs, APIs, and resource health enter a common view. Reviewing changes by device and time gives a failed locker operation an investigation context.
Expected reduction: Locker-failure diagnosis time
RUM observes the app experience while APM covers key APIs. Teams can move from user actions and app errors to service calls, related logs, and backend runtime state.
Expected reduction: Remote collaboration hours
Monitoring covers connections, lock control, and key interfaces. Responders can review the related device and service trends to define the scope of the investigation.
Expected reduction: Monitoring maintenance effort
BUSINESS IMPACT
Device and application records can be checked for the same period, helping teams identify where the workflow failed.
User experience, device state, and backend calls give support and technical teams a shared starting point instead of repeated descriptions of vague symptoms.
Connection and service trends preserve evidence for reviewing similar failures without restarting every investigation.
Work with Guance to connect telemetry, investigate service issues, and give teams shared operational context.
