CUSTOMER STORY

Unify service telemetry to support smart-home operations

ABOUT NARWAL

About the customer

Founded in 2016, Narwal develops household robots and smart cleaning products. It combines robotics and automation to reduce the time people spend on everyday cleaning. As its products and services evolve, business teams also need a clearer view of how supporting digital services are running.

Home robotics Industry

2016 Founded

Smart cleaning Core business

The challenge

Bring business logs and application traces into one workflow

Narwal needed a common platform for infrastructure, logs, and traces, supporting both technical investigations and business operations.

Separate collection and storage paths made teams look for application logs, calls, and infrastructure signals in different places.

Observability tools sat outside everyday operational workflows, while duplicated platforms added ongoing maintenance effort.

KEY RESULTS

30%

Overall cost savings

Unified

Metric, log, and trace collection

Embedded

Analysis within operational workflows

SOLUTION

Narwal × Guance — Solution

Preserve relationships through shared collection

Use DataKit and DataKit Operator to collect metrics, traces, and logs with less repeated configuration. Application records and infrastructure state enter the same platform, allowing teams to follow a symptom into related services.

Telemetry types collected: metrics, logs, traces

Make observability part of everyday operations

Connect analysis with operational workflows through single sign-on and embedded views. Index management and authorized access help teams search and correlate the data relevant to their work.

Operations entry point connecting business and observability

Guance embedded in the operations platform for direct observability access

Reduce duplicated tools and maintenance

Consolidate collection, storage, and analysis to reduce the overhead of maintaining parallel solutions. This consolidation delivered 30% overall cost savings for Narwal.

30%

Overall cost savings

BUSINESS IMPACT

Make shared observability useful to business teams

Keep investigations in context

Review logs, traces, and infrastructure together, reducing repeated searches and manual alignment.

Reduce ongoing platform effort

Consolidation supports both operating efficiency and cost management, leaving more capacity for service improvement.

Manage access around business needs

Authorized access, sensitive-data scanning, and masking support clear boundaries for using observability data.

Give your business clear operational evidence

Connect user experience, application traces, and business telemetry with Guance.