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CUSTOMER STORY

See business impact behind alerts across social security card services

ABOUT JINBAOXIN

About the customer

Jinbaoxin Social Security Card Technology builds and operates online identity verification and payment settlement platforms for social security card services. Its work connects cardholders with public services, requiring teams to track business activity, networks, and devices throughout card issuance, service use, and daily operations.

Public service technology Industry
Social security card services Business focus
Identity and settlement Serves

The challenge

Dispersed signals made service impact difficult to assess

Jinbaoxin needs continuous visibility into social security card services. When business, network, and device data sat in separate systems, an alert did not immediately show which services, regions, or resources needed attention.

Switching between business platforms and device interfaces added preparation before incident assessment and left different people with different views of current conditions.

Traditional display boards showed individual metrics but did not connect service flows, device locations, and regional trends for detailed investigation and remote checks.

KEY RESULTS

30%

Expected reduction: Initial incident assessment time

25%

Expected reduction: Remote inspection hours

25%

Expected reduction: Service-status reporting hours

SOLUTION

Jinbaoxin × Guance — Solution

01

Use service topology as the response entry point

Business entry points, components, and infrastructure dependencies appear in one topology. Responders assess the affected scope before following relationships into specific resources and applications.

30%

Expected reduction: Initial incident assessment time

02

Support remote checks with digital twins

Three-dimensional views show rooms, racks, and device health, with drill-down access to runtime metrics. Teams can inspect device locations and abnormalities remotely.

25%

Expected reduction: Remote inspection hours

03

Organize service health by business and region

Access, location, and operational trends for card-related services support GIS drill-down by region. Daily coordination and management reviews share one data entry point.

25%

Expected reduction: Service-status reporting hours

BUSINESS IMPACT

Make dashboards useful for both the overall picture and the next action

01

A clearer order for incident assessment

Drilling from business impact into resources and applications helps responders check important events before searching individual systems without direction.

02

Remote inspections find the right objects

Device location and health appear together, reducing the information-gathering effort across management interfaces.

03

Management discussions return to specific evidence

Service, regional, and resource trends can be reviewed in one place to support coordination and incident reviews.

Build observability around your business

Work with Guance to connect telemetry, investigate service issues, and give teams shared operational context.

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