Customer background

Jinbaoxin Social Security Card Technology Co., Ltd. was established in November 2018 with a registered capital of 500 million yuan. It is a project company for the Ministry of Human Resources and Social Security's "National Social Security Card Online Identity Authentication and Payment Settlement Service Platform PPP Project," responsible for the investment, construction, and operation of this PPP project.

While supporting the national social security card service, Jinbaoxin accumulated massive amounts of business data, resource data, and device operation data. However, in actual operations and maintenance, this data is long scattered across multiple systems and interfaces.

For core businesses such as social security card issuance, service usage, and online employment platforms, Jinbaoxin needs to integrate data collection, indicator monitoring, business chain analysis, and visual display to form a unified perspective supporting emergency command and management decision-making.

Multiple monitoring systems run in parallel, making it difficult to form a unified view

Business systems, cloud platforms, networks, and data center resources are monitored by different platforms, requiring dispatchers to switch between multiple platforms, which affects problem detection efficiency.

Data is fragmented, and information silos are severe

Various metrics and logs are scattered across independent systems, lacking unified governance and integration, making it impossible to fully realize the value of data for business management and service optimization.

Data presentation is too narrow to support in-depth analysis

The original display content was mainly displayed on the system interface, lacking graphical expression, making it difficult to reflect trend changes and support leadership decision-making.

Solutions

Emergency command special screen: one screen to monitor the health of six major business lines

Guance helps Jinbaoxin unify the integration of network, server, database, cloud resources, and business link data, constructs a business topology diagram, and reveals dependencies on business entry points and system components at the underlying resource level.

After unified alarm aggregation, operations and maintenance teams can significantly enhance emergency command capabilities and quickly locate risks in major support scenarios.

3D dual data center computer room large screens: immersive digital twin inspection

Relying on 3D technology, it builds a data center visualization twin, displaying the data center structure, cabinet layout, and equipment operating status, and supports drilling down to view device operation data.

Visual data center inspections can replace some offline inspection tasks, helping teams improve operation and maintenance efficiency.

Special business screen: presenting a comprehensive overview of social security card service operations

Focusing on three core businesses: social security card issuance, service usage, and online employment platforms, the large screen displays multi-dimensional indicators such as user growth, service visits, regional rankings, and service effectiveness.

Use GIS maps to drill down from province to city, helping management assess nationwide business operations at a glance.

Customer outcomes

Significant improvement in operation and maintenance efficiency:

Previously, switching between multiple systems was required; now, a single large screen can complete monitoring, analysis, and positioning; Remote inspections replace some offline work, reducing manpower input.

Emergency response is more precise and timely:

Alarm information is uniformly aggregated and categorized, with clear priorities; Business links are clearly visible, significantly reducing positioning time and improving emergency response speed.

Management has more reliable data evidence:

From service traffic to national trends, from resource pressure to business growth, the large screen provides clear and trustworthy data support for management decisions.

Cost reduction and efficiency improvement are gradually emerging:

Unified data collection reduces tool costs, trend analysis helps manage resources rationally, and also minimizes business losses caused by failures.

Jin Baoxin Guance