Founded in 2007, XAG develops autonomous agricultural equipment and smart-farm solutions. Its products and services support farming and digital management across more than 70 countries and regions. This case focuses on device-service indicators, application systems and technical collaboration.
AgritechIndustry2007Founded70+Countries and regions served
BUSINESS CHALLENGES
A growing service footprint needs proactive detection
The online services behind agricultural equipment need to stay reliable as the business expands. XAG wanted critical issues to reach the right owners promptly and development and operations to share the same operational picture.
A lean operations team supported multiple business sites. Manually checking dashboards or waiting for reported failures could delay the response.
Device connectivity, request volume and messaging each had their own data entry points. Engineers needed to compare them with infrastructure health to identify the affected layer.
Existing metrics needed to remain useful without rebuilding collection. Developers contributing to operations also needed direct access to the same metrics, logs and alerts.
KEY RESULTS
50%+
Reduction in mean time to acknowledge (MTTA)
Unified
Device, service and infrastructure views
Proactive
Critical alerts delivered to responsible owners
SOLUTION
XAG × Guance — Solution
01
Keep existing metrics and add business context
Integrate existing Prometheus metrics and build dashboards for device-online status, QPS, message rates and queue buildup. Relating those signals to infrastructure gives technical and business teams a shared starting point for investigation.
4
Business signals: online state, QPS, queue rate and backlog
02
Deliver critical alerts to the right people
Flexible alert policies route issues to the responsible team, with proactive notifications helping owners respond promptly. Alerts become inputs to a response process rather than a state left on a monitoring dashboard.
50%+↓
Mean time to acknowledge (MTTA)
03
Bring development and operations into one platform
Unify Kubernetes, log, cloud-service and business telemetry. Engineers can compare resources, services and device indicators within one time window, reducing repeated explanations and searches and freeing some development capacity from routine operations.
2
Team functions sharing evidence: development and operations
BUSINESS IMPACT
Move from reactive checks to evidence-led response
01
Get actionable signals to owners sooner
Alert policies and proactive notifications shorten the path into incident handling.
02
Connect device symptoms to service health
Device-online, request and messaging indicators complement infrastructure views and keep investigations relevant to agricultural services.
03
Give developers more room for product delivery
A shared platform reduces duplicated collaboration work and releases some day-to-day operational effort.
Visibility from field devices to online services
Connect device-service metrics, infrastructure and team workflows to plan a more proactive response.
