Incident Management
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Dedicated compute
Dedicated compute keeps concurrent queries stable and complex analysis fast.
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Dedicated compute keeps concurrent queries stable and complex analysis fast.
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CUSTOMER STORY
ABOUT YANGGUOFU
Founded in 2003, Yang Guo Fu Malatang is a Chinese restaurant chain serving customers in China and overseas. Its apps, mini programs, and websites connect ordering, payments, inventory, and store management, making reliable digital services essential to coordinating stores across regions.
With Guance, we gained full-stack observability and a unified view of our data.
The challenge
Chain operations depend on several endpoints and backend systems. Yangguofu's operations team needed to know which services were affected, understand the business impact, and narrow the investigation quickly.
When the first signal came from a store or user, teams still had to collect surrounding records. Missing history added communication and waiting to remote investigations.
Requests, backend services, and resource health appeared in separate places, making it harder to distinguish application errors, slow dependencies, and capacity issues.
KEY RESULTS
Expected reduction: Issue detection time
Expected reduction: Remote diagnosis time
Expected reduction: Monitoring maintenance effort
Customer interview
Detect service issues before store feedback becomes the starting point
SOLUTION
Metrics, logs, and traces use a common collection workflow and standardized fields. Teams can review changes around an incident instead of rebuilding its context from a single report.
Expected reduction: Issue detection time
Service calls, performance baselines, and infrastructure changes are correlated to identify the affected stage and connect technical symptoms with relevant business workflows.
Expected reduction: Remote diagnosis time
Built-in views for common middleware, databases, and service frameworks provide a starting point. Teams adapt monitoring and alerts to their business and focus effort on rule quality and response.
Expected reduction: Monitoring maintenance effort
BUSINESS IMPACT
Continuous metrics and logs give alerts context and preserve the records needed for remote investigation.
Shared service and call views help technical teams decide which systems need checking, reducing trial-and-error navigation.
Resource trends and performance baselines help teams assess whether configuration changes address a real bottleneck.
Work with Guance to connect telemetry, investigate service issues, and give teams shared operational context.
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