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CUSTOMER STORY

Improve troubleshooting efficiency by 100%+ across expense services

ABOUT HOSE

About the customer

Ekuaibao is an enterprise expense management platform covering mobile reimbursement, spending controls, budgets, business travel, and invoices. It connects employees, finance teams, and company workflows, with each expense claim or approval depending on several applications and data services working together.

Enterprise software Industry
Expense management Business focus
Business finance Serves

The challenge

Continuous expense workflows relied on disconnected monitoring data

Ekuaibao provides reimbursement, expense management, and business-travel services. A user operation crosses several applications and runtime objects, while separate logs, metrics, and tracing tools made failed requests difficult to explain together.

Growing log-search and end-to-end analysis needs added maintenance effort to separate monitoring tools and forced investigators to keep switching entry points.

Development and operations first had to align the user, request, and time window before finding related services and logs. Assembling context left less time for testing causes.

KEY RESULTS

100%+

Increase in troubleshooting efficiency

50%+

Increase in team collaboration efficiency

50%+

Reduction in total monitoring investment costs

SOLUTION

Ekuaibao × Guance — Solution

01

Start with the business request

User attributes and labels connect requests, services, logs, and runtime objects. Teams can follow the user's issue through the call path to the interface or service that needs attention.

100%+

Increase in troubleshooting efficiency

Container status and restart counts grouped by namespace
02

Let different roles use the same incident context

A common collection and analysis platform retains query conditions, time windows, and object relationships. Development, platform, and operations teams work with the same evidence.

50%+

Increase in team collaboration efficiency

03

Consolidate ongoing tool maintenance

A unified platform takes over capabilities from separate open-source monitoring systems. Collection, search, dashboards, and alerts form one workflow, shifting effort toward coverage and data quality.

50%+

Reduction in total monitoring investment costs

BUSINESS IMPACT

More efficient investigation and collaboration, with lower monitoring costs

01

Troubleshooting efficiency increased by at least 100%

User-based tracing and frontend-to-backend correlation help investigators find the services and evidence to check without repeatedly searching separate tools.

02

Collaboration efficiency increased by at least 50%

Teams review requests and object relationships together, reducing repeated exchanges of log fragments, screenshots, and time windows.

03

Total monitoring investment costs fell by at least 50%

Consolidating and replacing separate monitoring systems reduced repeated platform investment and maintenance.

Build observability around your business

Work with Guance to connect telemetry, investigate service issues, and give teams shared operational context.

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