Customer background

Zeekr is a smart mobility technology company driven by intelligence, digitalization, and data, with the mission of "co-creating an ultimate travel experience." From product and user experience innovation to business model innovation, ZEEKR is committed to delivering the ultimate travel experience to users.

To support IT system stability, Zeekr uses multiple monitoring systems such as SkyWalking, Prometheus, and ELK, requiring switching between multiple systems to troubleshoot, resulting in low troubleshooting efficiency.

With the rise in global business volume, the stability and security of open-source systems are increasingly challenged, and maintaining third-party open-source systems consumes significant manpower and financial resources.

Solutions

One-stop multi-cloud data management

Guance provides powerful multi-cloud unified monitoring capabilities, supporting unified monitoring of container clusters such as Alibaba Cloud, Microsoft Azure ACK, and AWS EKS. At the same time, Guance can uniformly collect and analyze monitoring metrics and logs from public cloud services such as Alibaba Cloud, Azure, and AWS, helping enterprises break down barriers between cloud platforms, manage cross-platform data in one place, and improve operational efficiency and resource transparency.

Unified monitoring and alerting of full-link data

It integrates full-link data from multiple systems including UAT and production environments, including front-end user access RUM and application link monitoring APM, enabling full-link observation and ensuring real-time monitoring of every link from user behavior to backend services. Additionally, Guance support notifying alert messages directly to platforms like WeCom and Feishu, ensuring the operations team can respond promptly, quickly locate and resolve issues, thereby guaranteeing stable business operation.

Scanning and desensitizing sensitive data

Guance provides sensitive data scanning and anxification functions, automatically identifying and desensitizing sensitive fields such as user information and device information, effectively protecting user privacy while meeting data compliance requirements, giving enterprises greater peace of mind during data management and usage.

Customer outcomes

Improving multinational team collaboration efficiency: Chinese and European teams analyze system health and related issues based on the same observable data, and through Guance snapshots, anomaly tracking, and other collaborative features, they greatly enhance collaboration between teams.

Reducing monitoring costs: By Guance replacing open-source third-party monitoring systems, the costs for the entire IT and operations team are lowered, resulting in better overall TCO costs.

Safer and more compliant business: By leveraging the Guanceplatform's sensitive data scanning and desensitization capabilities, potential security and compliance issues can be effectively avoided, making overseas business safer and more compliant.

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